Lisa Castillo
Centereach,NY
Summary
Accomplished Vice President - Corporate Licensed officer with 20 years experience of career progression in global operations and regulatory compliance. Proven effective leader skilled in communications, project management, brokerage operations and customer service. Adept problem solver, detail oriented, resourceful and forward thinking.
Overview
27
27
years of professional experience
Work History
Vice President - Corporate Licensed Broker
Albatrans Inc
01.2001 - Current
- Maintain dual role of NY Branch Manager - Vice President of Global Operations
- Manage global team of 200 plus employees
- Enforce and roll out new regulations - guides
- Start up new locations - branches throughout USA
- Accountable for execution of global compliance and authentication of data integrity
- Managed P&L
- Create daily branch audit reports
- Performed TTB compliance checks and Branch compliance
- Trained employees on proper procedures, strategies to improve productivity
- Established key procedures
- Supervised compliance -import - export standards and international requirements
- Supported all branch managers
- Researched and updated all required manuals
- Collaborated with operation teams on corrective action
CSR - LCHB Qualifier
FAE - Fine Arts Express
01.2000 - 12.2000
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged BROKERAGE expertise to promote products and capitalized on upsell opportunities.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Collaborated with U.S.A. clearance team of 35 and internal logistics team of 100 dispatchers on all facets of transporting artwork
Education
International Trade Certificate - - International Trade - LCHB - LICENSE NUMBER 14989
Pace University Evening School of World TRADE
New York, NY06.1996
CERTIFIED CUSTOMS SPECIALIST - CCS
NCBFAA
Norfolk, VA04.2004
Certified - Phlebotomist - Medical Assisting
Mandl School
New York, NY04.1992
Skills
- Licensed broker
- Client account management
- Effective leader
- Operations management
- Trade requirements
- AMS - Global manifest management
- FMC management
- Security - Global guides
- Policy and procedure development
- Company guidelines
- Experienced in high end wearing apparel - footwear - department store goods
- Experienced in beverage sector - wine and spirits
- CBMA
- Pre-classification - classification - rulings
- Process Improvement
- Market Trend Analysis
- Policy and Procedure Development
- Project Oversight
- Defining requirements
- Freight
- Customs regulations
- FMC regulations
Timeline
Vice President - Corporate Licensed Broker
Albatrans Inc
01.2001 - Current
CSR - LCHB Qualifier
FAE - Fine Arts Express
01.2000 - 12.2000
Certified - Phlebotomist - Medical Assisting
Mandl School
CERTIFIED CUSTOMS SPECIALIST - CCS
NCBFAA
International Trade Certificate - - International Trade - LCHB - LICENSE NUMBER 14989
Pace University Evening School of World TRADE