Lisa Cervantes
7421 N Sixth St. Fresno CA
Summary
Reliable and Friendly Clerical Assistant with 15 years experience managing front desk operations. Excels in telephone support with efficient typing skills. Eager to continue to teams success through hard work.
Overview
10
10
years of professional experience
Work History
Cashier Receptionist 1286460
Kaiser Permanente
07.2023 - Current
- Check-in, Check out members
- Greet and assist patents that present
- Follow appropriate registration/check-in polices and procedures
- Working knowledge of Health Plan coverages
- Capture and populate workers compensation data on correct screens
- Manage electronic in-basket
- Use note function to document prepayments
- Obtain a medical record number when necessary
- Collect copays and fees
- Providing members with facility directions
- Communicate with clinical and business office staff as needed
- Cash handling, Reconciliation and Deposit
Clerical Assistant
St. Agnes Medical Center
11.2019 - 07.2023
- Welcome office visitors warmly and alert staff to arrivals of scheduled appointments.
- Check in and Check out patients. Collect payment or copayment upon arrival
- Organize digitalized records for easy updating and retrieval by authorized team members
- Interact with patients and customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Answer office inquires from patients, vendors and various other callers seeking information.
- Provide clerical support to company employees by faxing and filing documents
- Schedule appointments, managed incoming calls on multi-line in queue office phone system.
- Assisted with onboarding of new employees.
- Assisted team members with administrative requirements by expertly using diverse office software including Athena, Epic, EMR and Microsoft.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Front Office Lead
Arthroscopic Surgery Associates
08.2014 - 10.2019
- Managed front office by scheduling appointments, maintaining files and collecting payments.
- Handled offices inventory, scheduled for office equipment services and repairs
- Scheduled, rescheduled and cancelled appointments for patients.
- Called insurance companies to get precertification and other benefit information on patients behalf
- Handled outgoing patient referrals (physician, mri's and injections)
- Verified insurance eligibility and benefits as well as updated demographics and other personal information for patients respect to personal boundaries when asking important details
- Adeptly answered a constant flow of calls and managed multi-phone in queue system per minute and pleasantly greeted patient and customer satisfaction goals.
- Adhered to strict HIPAA guidelines at all times
Education
High School Diploma -
Roosevelt High School
Fresno, CASkills
- Team building
- First Aid/CPR Certified
- Microsoft applications proficiency
- Front desk operations
- Greet Customers and patients
- Billing Inquires/insurance verification
- Communications
- MS Office/EMR
- Appointment Scheduling
- Data entry/message logging
- Daily Call Distribution
Timeline
Cashier Receptionist 1286460
Kaiser Permanente
07.2023 - Current
Clerical Assistant
St. Agnes Medical Center
11.2019 - 07.2023
Front Office Lead
Arthroscopic Surgery Associates
08.2014 - 10.2019
High School Diploma -
Roosevelt High School
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