Lisa Chapman
Vista,CA
Summary
Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls while remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee.
Overview
21
21
years of professional experience
Work History
Personal Shopper
Maplebear Inc.
07.2022 - Current
- Scheduled personal shopping appointments, ensuring timely and efficient service delivery.
- Developed strong relationships with customers to enhance loyalty and satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
Parts Manager
BitPros’s fire services
Escondido, California
03.2022 - 07.2022
- Managed inventory levels and ensured timely replenishment of parts.
- Oversaw daily operations of parts department, maintaining organized storage systems.
- Coordinated with suppliers to source quality parts and negotiate pricing.
Phone Operator
Tri City Medical Center
Vista, CA
08.2021 - 03.2022
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Documented messages left by callers and delivered vital information to intended employees.
- Called clients to leave voicemail reminders of appointment date and time.
- Utilized paging technology within organization to connect quickly with key people.
- Resolved inquiries to consistently meet performance benchmarks.
- Oversaw appointment scheduling for doctors and patients.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Took messages from callers and accurately relayed details to intended staff.
- Completed connections between callers, departments and professionals.
- Answered up to 250 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Handled incoming and outgoing calls according to standard operating procedures.
- Paged employees over PA system to ensure prompt connection with callers.
- Scheduled appointments by sharing availability with callers and entering information into Caretracker.
- Operated telephone switchboard of 175 employees and routed calls to correct destination.
ExperienceOffice Assistant
Sierra Pacific West Inc
Vista, CA
10.2020 - 05.2021
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems
- Supported office clerical functions using word processing and other software, email and office machines
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Maintained office safety by screening visitors, updating logs and issuing temporary passes
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
- Answered approximately sixty phone calls daily and pleasantly welcomed visitors to office
- Maintained business records by updating customer information
- Routed agreements, contracts and invoices through signature process
- Dispersed incoming mail to correct recipients throughout office.
Sales/Billing Manager
Napa auto Parts
Camp Pendleton, CA
11.2010 - 09.2020
- Engaged in oversight of billings for seven Marine Bases located in Southern California, Arizona, and
- Alifornia/Nevada border
- Trained new team members on company policies, vital accounting systems to keep team operations productive and efficient
- Established budgets, cash flow forecasts, cost assessments while providing monthly reports
- Led team of staff handling more than $300,000 in monthly charges
- Resolved billing issues by applying knowledge and completing in-depth research
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries
- Created receiving reports and updated vendor balance sheets to record accounts payable.
Counter Sales/Delivery Driver
Napa Auto Parts
Oceanside, CA
07.2004 - 08.2009
- Increased office organization by developing filing system and customer database protocols
- Solicited vendor quotes to determine optimal material purchase pricing
- Reported backorders and material discrepancies to manager
- Verified quantities and quality of received material into inventory
- Assisted customers in completing sales and return transactions
- Applied technical and practical knowledge to handle customer requests to fulfill orders
- Researched product inventory and applicability of warehouse merchandise to direct customers to appropriate items
- Delivered rush merchandise on tight schedules to meet customer targets
- Coordinated with dispatcher to get delivery route information and changes
- Located and selected merchandise to verify against delivery sheet specifications
- Loaded and unloaded merchandise at stores and vendor locations.
Education
High School Diploma -
Vista High School
Vista, CASome College (No Degree) - Surgical Technicians
Miracosta College
Oceanside, CASkills
- Appointment confirmation
- Proficient in Caretracker
- Excellent Phone Demeanor
- Clear communication
- Message routing
- Friendly, positive attitude
- Conflict resolution
- Effective communication
- Attention to detail
- Team leadership
Accomplishments
- Completed over one hundred and fifty training courses, receiving certificates for all.
Timeline
Personal Shopper
Maplebear Inc.
07.2022 - Current
Parts Manager
BitPros’s fire services
03.2022 - 07.2022
Phone Operator
Tri City Medical Center
08.2021 - 03.2022
ExperienceOffice Assistant
Sierra Pacific West Inc
10.2020 - 05.2021
Sales/Billing Manager
Napa auto Parts
11.2010 - 09.2020
Counter Sales/Delivery Driver
Napa Auto Parts
07.2004 - 08.2009
High School Diploma -
Vista High School
Some College (No Degree) - Surgical Technicians
Miracosta College