LISA CHAPPLE

• Offered professional cuts, blowouts, haircolor; including color matching, touch up's, highlights, balayage and color correction hair styling, wedding styles and updo's. *Facial waxing, brow, lip and chin
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Demonstrated thorough knowledge of all salon products and services.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Educated customers on products to maximize benefits.
• Resolved guest complaints about service or style.
• Maintained regular client list and successfully handled walk-in customers.
• Answered phone calls to schedule client appointments.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Processed payments, entering sales in register for prompt customer service.
• Counted and documented opening and closing cash amounts daily.

Haircuts. blowout's, styling, special occasion style's including updo's

Hair Color, All over hair color, root touch up's, color matching, highlight's, color correction

Waxing, brow, lip and chin

Product knowledge, retail sales, recommending appropriate products for at home maintenance

Scheduling, re-booking follow up / next appointment

Recommending services for client

Encourage client to refer friends and family

Customer service, taking calls, booking appointments, re-scheduling, pre-booking

Addressing and resolving client/customer questions or concerns