Lisa Charley
Cortez,United States
Summary
Compassionate Patient Care Technician with extensive experience at DaVita Cortez Dialysis, skilled in vital signs monitoring and patient advocacy. Proven ability to enhance patient satisfaction through attentive care and effective communication. Trained new staff, ensuring consistent delivery of high-quality healthcare while maintaining strict adherence to infection control standards.
Overview
16
16
years of professional experience
Work History
Patient Care Technician
Davita Cortez Dialysis
01.2019 - Current
- Monitored vital signs and reported changes to nursing staff for timely medical interventions.
- Assisted nurses with essential tasks, enhancing workflow efficiency in healthcare setting.
- Provided compassionate care to boost patient satisfaction levels.
- Trained new Patient Care Technicians, sharing knowledge and best practices for consistent care delivery.
- Maintained clean, safe environment to promote patient safety and comfort.
Qualified Medication Administration Personnel/ CNA
Mesa View Retirement Home
07.2018 - 10.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Qualified Medication Administration Personnel
Vista Mesa Assisted Living Residence
04.2014 - 06.2018
- Administering medications according to physician's orders and facility policies.
- Accurately documenting medication administration, including time, dosage, and any observations.
- Observing residents for any adverse reactions or side effects from medications.
- Maintaining a clean and organized medication area.
Customer Service Representative
Walmart
08.2009 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Certification - Medical Assistant
Southwest Community College
Mancos, COCertification - Emergency Medical Technician
Southwest Community College
Mancos, COHigh School Diploma - Gender Studies
San Juan High School
Blanding, UT2001
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Specimen collection
- Infection control
- Data collection
- Medical equipment operation
- Active listening
- Compassionate care
- Health monitoring
- Patient advocacy
- Restocking supplies
- HIPAA compliance
- Certified in CPR/AED
- Calm under stress
- Attention to detail
- Patient care technician (PCT)
- Documentation
- CNA certification
Timeline
Patient Care Technician
Davita Cortez Dialysis
01.2019 - Current
Qualified Medication Administration Personnel/ CNA
Mesa View Retirement Home
07.2018 - 10.2018
Qualified Medication Administration Personnel
Vista Mesa Assisted Living Residence
04.2014 - 06.2018
Customer Service Representative
Walmart
08.2009 - 02.2014
Certification - Medical Assistant
Southwest Community College
Certification - Emergency Medical Technician
Southwest Community College
High School Diploma - Gender Studies
San Juan High School
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