Lisa Cheatham
Aurora,OH
Summary
Dynamic business owner with a proven track record at United Masonry Construction Company, excelling in customer relations and operational efficiency. Leveraged strong communication skills to enhance customer satisfaction and foster lasting relationships, resulting in increased repeat business.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Owner
United Masonry Construction Company
Hudson, OH
03.2015 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service
The Ups Store
Hudson Ohio
03.1999 - 01.2016
- Used excellent customer service skills in addressing customers needs.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Greeted customers warmly to provide exceptional customer service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Trained new hires on customer service policies and procedures.
- Developed and implemented strategies to deliver quality customer service.
- Developed lasting relationships with clients through exceptional customer service skills.
Education
High School Diploma -
Streetsboro High School
Streetsboro, OHSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Hiring and staffing
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Customer service management
- Purchasing and planning
- Desktops, laptops, and mobile devices
Accomplishments
- Supervised team of 12 staff members.
Timeline
Owner
United Masonry Construction Company
03.2015 - 01.2025
Customer Service
The Ups Store
03.1999 - 01.2016
High School Diploma -
Streetsboro High School