Lisa Clapper
Waukesha,WI
Summary
Team
Overview
18
18
years of professional experience
Work History
Senior Client Manaher
Willis Towers Watson
Milwaukee, WI
04.2021 - Current
- Contributed to product development by gathering valuable feedback from key clients regarding desired features or improvements.
- Improved operational efficiency by streamlining processes for better client servicing and reporting accuracy.
- Conducted regular performance reviews with key clients to ensure alignment of goals and continuous improvement in service delivery.
- Negotiated contract renewals with a focus on retaining profitable business while maintaining healthy margins.
- Managed a diverse portfolio of high-value clients, ensuring retention and loyalty through excellent service delivery.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Strengthened long-term client relationships through regular communication, understanding their needs, and delivering tailored recommendations.
Client Service Representative
Robertson Ryan & Asdociates
Waukesha, WI
06.2006 - 04.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
Skills
- Collaborative mindset
- Brand Awareness
- Compliance Management
- Relationship Management
- Client Services
- Strategy Development
Affiliations
Accridted Customer service Representativr
Timeline
Senior Client Manaher
Willis Towers Watson
04.2021 - Current
Client Service Representative
Robertson Ryan & Asdociates
06.2006 - 04.2021