Lisa Clark
Houston,TX
Summary
A dynamic leader with a proven track record at L and C Clothing Line, I excel in customer relations and small business operations. Leveraging active listening and critical thinking, I've significantly enhanced client satisfaction and team productivity. My expertise in relationship building and time management consistently drives business growth and operational efficiency.
Overview
9
9
years of professional experience
Work History
Owner
L and C Clothing Line
06.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Representative
Community Health Choice
06.2018 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Manager
Family Dollar
02.2016 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Pasadena Highschool
Pasadena, TX06-1986
Skills
- Customer relations
- Active listening
- Time management
- Small business operations
- Critical thinking
- Complex Problem-solving
- Relationship building
- Verbal and written communication
- Data entry
- Staff training and development
Timeline
Owner
L and C Clothing Line
06.2018 - Current
Customer Service Representative
Community Health Choice
06.2018 - 10.2022
Manager
Family Dollar
02.2016 - 03.2018
High School Diploma -
Pasadena Highschool
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