Lisa Clark
Milwaukee,WI
Summary
Dynamic Office Operations Assistant with a proven track record at Ascension Medical Group, excelling in scheduling and planning to enhance patient access. Demonstrated expertise in data entry and customer service, streamlining processes to improve operational efficiency and ensure accurate patient records. Committed to fostering collaboration and delivering exceptional service.
Overview
22
22
years of professional experience
Work History
Office Operations Assistant
Ascension Medical Group
2011.05 - Current
- Assisted with daily office operations, ensuring efficient workflow and timely completion of tasks.
- Coordinated scheduling for appointments, optimizing provider availability and patient access.
- Maintained accurate patient records using electronic health record systems to support clinical staff.
- Supported billing processes by verifying insurance information and processing necessary documentation.
- Facilitated communication between departments to enhance collaboration and service delivery.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Gather co-pays and outstanding balances.
- check-in patients verify insurance details update coverage.
Health Unit Coordinator
Ascension Wisconsin Heart Hospital
2004.04 - 2011.05
- Coordinated patient admissions, ensuring accurate documentation and timely processing.
- Managed communication between medical staff and patients, enhancing service delivery and satisfaction.
- Streamlined scheduling processes for appointments and procedures, improving operational efficiency.
- Developed and maintained patient records in electronic health record systems, ensuring data accuracy.
Education
Health Unit Coordinator
Milwaukee Area Technical College
Milwaukee, WI1990-05
Office Education
Milwaukee Area Technical College
Milwaukee, WI1980-06
Skills
Workplace safety
Scheduling and planning
File organization
Data entry proficiency
Customer service
Timeline
Office Operations Assistant
Ascension Medical Group
2011.05 - Current
Health Unit Coordinator
Ascension Wisconsin Heart Hospital
2004.04 - 2011.05
Health Unit Coordinator
Milwaukee Area Technical College
Office Education
Milwaukee Area Technical College