LaJuanna Lee
ASCENSION HEALTH
MILWAUKEE,WI
5
years of professional experience
Proactive office operations assistant known for strong problem-solving abilities and task prioritization. Experienced in managing front-desk inquiries and onboarding new staff, ready to leverage skills to support seamless office operations and elevate customer service standards.
Work History
OFFICE OPERATIONS ASSISTANT
4 Years 11 Months- Coordinated office operations, streamlining communication across departments to enhance workflow efficiency.
- Handled incoming calls professionally while directing callers to appropriate departments or personnel based on their needs or concerns.
- Greet visitors and handle front-desk inquiries.
- Help onboard new staff and prepare training documents.
- Trained some new hires in Epic.
- Scheduling
Call Center Representative
2 Months- Managed high-volume inbound calls to resolve patient inquiries and concerns efficiently.
- Collaborated with healthcare teams to ensure seamless patient care and communication.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma
Skills
Workplace safety
Appointment Scheduling and Appointment Reminder Calls
Fast learner
Problem-solving
Telephone and email etiquette
Task prioritization
Confidentiality and data protection
File organization
Data entry proficiency
Timeline
OFFICE OPERATIONS ASSISTANT
ASCENSION HEALTH
09.2021 - CurrentRead More
Call Center Representative
Aurora Health Care
07.2021 - 09.2021Read More
Milwaukee Area Technical College / Continuing Education
High School Diploma
Read More