Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Dalvano

San Diego,CA

Summary

Dynamic professional with a proven track record in office operations and customer service, notably at Ascension Seton - Austin Dermatologic Surgery. Excelled in scheduling, problem-solving, and HIPAA compliance, enhancing patient satisfaction significantly. Skilled in multitasking and critical thinking, with a commitment to workplace safety and data entry proficiency. Demonstrated ability to train staff and improve operational efficiency.

Overview

12
12
years of professional experience

Work History

Office Operations Assistant

Ascension Seton - Austin Dermatologic Surgery
04.2021 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from patients.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Client Care Representative

Brykerwood Veterinary Clinic
06.2020 - 04.2021
  • Scheduled appointments by telephone.
  • Maintained patient records by obtaining, recording, and updating personal information.
  • Maintained exam rooms for veterinary technicians and Veterinarians.

Lead / Bartender

Urge American Gastropub
07.2012 - 10.2019
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Education

Medical Office Administration Certificate -

Concorde Career College
San Diego
01-2020

Skills

  • Workplace Safety
  • Scheduling and Planning
  • File Organization
  • Data entry proficiency
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Critical Thinking

Timeline

Office Operations Assistant

Ascension Seton - Austin Dermatologic Surgery
04.2021 - Current

Client Care Representative

Brykerwood Veterinary Clinic
06.2020 - 04.2021

Lead / Bartender

Urge American Gastropub
07.2012 - 10.2019

Medical Office Administration Certificate -

Concorde Career College

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Samantha Dalvano