Lisa Clark
Millsboro,DE
Summary
Specializes in providing comprehensive administrative support, with a strong focus on customer relationship management and organizational efficiency. Demonstrates the ability to handle multiple responsibilities, including appointment scheduling and insurance verification, while maintaining confidentiality and compliance with industry standards.
Overview
7
7
years of professional experience
Work History
Front Desk Imaging
Atlantic General Hospital
Berlin, MD
06.2023 - 02.2026
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests promptly to ensure satisfaction. and inquiries to enhance overall satisfaction.
- Identified needs of customers promptly and efficiently.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Front Desk
OASD
Lewes, DE
11.2020 - 05.2021
- Conducted front desk check-in/check-out for 11 providers, ensuring smooth patient flow.
- Schedule/ Reschedule Appointment
- Verify patient paperwork
- Collect co-pays
- Insurance verification
- Input/scan insurance documents and identification ID
- Covid 19 screening /Temperature recording
- Managed electronic health records to maintain accurate patient information and support efficient operations.
- Updated and maintained patient data in the system to ensure accuracy and compliance in record-keeping.
MOA
TidalHealth Primary Care
Georgetown, DE
05.2019 - 11.2020
- Conducted insurance verification processes.
- Verify all demographics, update
- Checked in and out patients to ensure smooth flow of services
- Scan insurance cards, ID, Licenses and documents
- Schedule Testing
- Managed patient reschedule queue effectively.
- Managed data in DHIN system to support efficient patient care coordination
- Reconciled co-payments at end of day to maintain accurate financial records
Education
High School Diploma -
St. Marks High
Wilmington, DESkills
- Electronic health records
- Insurance verification
- Appointment scheduling
- Patient scheduling
- Customer relationship management
- Customer service
- Effective communication
- Attention to detail
- Multitasking abilities
- Time management
- Problem solving
- Professional demeanor
Timeline
Front Desk Imaging
Atlantic General Hospital
06.2023 - 02.2026
Front Desk
OASD
11.2020 - 05.2021
MOA
TidalHealth Primary Care
05.2019 - 11.2020
High School Diploma -
St. Marks High