Lisa Clawson
Hickman ,CA
Summary
Quality management professional with history of driving process improvements and ensuring compliance with stringent quality standards. Proven ability to collaborate effectively with cross-functional teams and achieve significant results. Known for reliability and adaptability in dynamic environments, with strong skills in process optimization and quality assurance.
Overview
17
17
years of professional experience
Work History
Business Development Director
Encompass Health Acute Rehabilitation Hospital
01.2016 - Current
- Developed strategic partnerships to enhance service offerings and patient care pathways.
- Led initiatives to expand market presence through targeted outreach and community engagement programs.
- Analyzed industry trends to inform business strategies and drive revenue growth.
- Mentored team members, fostering professional development and enhancing team performance outcomes.
- Implemented data-driven decision-making processes to improve market positioning and competitive advantage.
- Spearheaded new service line introductions, resulting in increased patient referrals and enhanced community impact.
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
Quality Manager
Golden Valley Health Centers
07.2013 - 01.2016
- Led quality assurance initiatives to enhance patient care standards and compliance with health regulations.
- Developed and implemented quality improvement programs to drive operational efficiency across clinical services.
- Conducted regular audits and assessments to monitor adherence to quality protocols and identify areas for improvement.
- Collaborated with cross-functional teams to establish best practices for patient safety and service delivery excellence.
- Trained and mentored staff on quality management principles, fostering a culture of continuous improvement.
- Preparation for Joint Commission survey's
- Taught with a pilot program with UC Davis in a program for Medical Assistants to learn to do a coaching for patients to better understand their disease process and the medication they are taking.
- flu clinic for 800 plus employees, Did the N95 fit testing, taught CPR, assisted with the new hires orientation, TB testing
LVN Office Manager
Emanuel Medical Center
06.2009 - 07.2013
- Administered patient care and medication following established protocols and safety guidelines.
- Collaborated with healthcare team to develop and implement individualized patient care plans.
- Monitored vital signs, recorded changes, and reported findings to nursing staff for timely interventions.
- Educated patients and families on health management, treatment options, and post-discharge care strategies.
- Mentored junior nursing staff, fostering skill development and improving team performance in patient care delivery.
- Streamlined workflows by implementing best practices for patient documentation using electronic health record systems.
- Cared for wounds, provided treatments, and assisted with procedures.
Education
LVN - Nursing
Modesto Junior College
Modesto, CA05-2022
Skills
- Partnership development
- Performance management
- Sales leadership and training
- Relationship building
- Customer satisfaction
- Sales and marketing
Timeline
Business Development Director
Encompass Health Acute Rehabilitation Hospital
01.2016 - Current
Quality Manager
Golden Valley Health Centers
07.2013 - 01.2016
LVN Office Manager
Emanuel Medical Center
06.2009 - 07.2013
LVN - Nursing
Modesto Junior College