Jenny Benton
Grand Forks,ND
Summary
Dedicated nursing professional focused on advancing patient care and operational efficiency. Proven track record in building relationships, advocating for patient needs, and implementing quality improvement initiatives. Experienced in team management and ensuring compliance with healthcare standards.
Overview
32
32
years of professional experience
Work History
Business Development Director
Encompass Health Rehabilitation Hospital
Grand Forks, North Dakota
07.2022 - Current
- Led business development initiatives to boost operational efficiency and drive revenue growth.
- Executed client acquisition strategies that targeted key growth areas, resulting in increased market penetration.
- Identified new business opportunities by analyzing market trends across existing and potential markets.
- Motivated team to achieve revenue goals by fostering a collaborative environment and enhancing collective efforts.
- Optimized marketing performance through training of business development personnel.
- Assisted sales team members in achieving growth objectives through strategic support.
- Maintained detailed records of sales activities in CRM systems to ensure accountability and track performance trends.
- Conducted performance reviews to provide feedback for team members' career advancement.
Clinical Liaison for the acute inpatient rehab
Kindred Health/Lifepoint
Minot, ND
10.2016 - 06.2022
- Cultivated relationships with referral sources, facilitating seamless patient transitions.
- Collaborated with interdisciplinary teams to improve care delivery methods.
- Advocated for patients’ needs, ensuring alignment with healthcare policies and practices.
- Instructed patients and families on treatment options, medications, and aftercare procedures.
- Tracked patient progress and updated healthcare providers promptly on changes.
- Participated in initiatives aimed at enhancing patient safety standards within the organization.
- Verified documentation thoroughly to uphold accuracy in care delivery and payments.
- Guided patients on financial responsibilities during admissions, enhancing their understanding of costs.
Manager of Health and Wellness Clinic/ CNA instructor
Burdick Job Corps
Minot, ND
10.2013 - 10.2016
- Supervised daily operations, ensuring adherence to program standards and legal requirements.
- Organized clinical experiences for CNA students in real-world healthcare environments.
- Led mentoring and training sessions to promote team development in professional practices.
- Conducted regular staff meetings to assess progress and identify areas for improvement.
- Hired qualified candidates, strengthening team effectiveness through strategic recruitment.
- Delegated tasks based on associates' skills to enhance team performance.
- Managed detailed records of attendance, payroll information, and vacation requests.
- Resolved customer issues promptly while enforcing service quality standards.
Director of Care Delivery/ ADON
HCR Manorcare
Minot, ND
06.2010 - 10.2013
- Managed daily operations of patient care departments, overseeing budgeting, staffing, and scheduling to ensure efficient service delivery.
- Implemented individualized care plans based on comprehensive assessments of patient needs.
- Ensured adherence to health regulations across all facilities while maintaining quality standards.
- Led training initiatives for nursing staff on operational best practices and compliance measures to enhance team capabilities and care standards.
- Collaborated with medical professionals to promote effective patient care strategies.
- Conducted audits of medication administration and documentation for regulatory compliance.
- Led investigations into incidents, determining causes and enforcing corrective actions when necessary.
- Facilitated regular meetings with departmental staff to communicate policy updates and encourage collaborative discussions on patient care.
Charge Nurse
Trinity Homes
Minot, ND
03.2009 - 06.2010
- Supervised nursing staff to ensure adherence to patient care and safety standards.
- Administered medications and monitored patient responses to ensure effectiveness.
- Collaborated with healthcare teams to formulate comprehensive patient care plans.
- Managed daily operations of nursing unit, streamlining processes for improved workflow.
- Conducted daily rounds to assess patient conditions and document changes in care plans.
- Coordinated patient admissions, discharges, and transfers within the facility efficiently.
- Resolved patient and family concerns promptly, enhancing overall satisfaction and trust.
- Delegated tasks appropriately among staff based on qualifications and expertise.
RN- Night shift house supervisor
Trinity Homes
Minot, ND
07.2007 - 03.2009
LPN
Trinity Homes
Minot, ND
08.2006 - 07.2007
Medication Aide
Trinity Homes
Minot, ND
02.2002 - 08.2006
CNA
Trinity Homes
Minot, ND
12.1994 - 02.2002
Education
certificate - teaching
Valley City State University
Valley City, ND04-2015
Associates Degree - Applied Sciences/ Nursing
Williston State College
Williston, ND05-2007
Skills
- Client acquisition
- Revenue growth
- Market analysis
- Market penetration strategies
- Healthcare market insights
- Partnership development
- Sales coaching
- Performance tracking
- Team leadership
- Customer service excellence
- Effective communication skills
Management Qualifications
- Business Development Director, Encompass Health, 4500 South Washington Street, Grand Forks, ND, 58201, 7/5/2022, present
- Health and Wellness Manager, Burdick Job Corps, 1500 University Avenue West, Minot, ND, 58703, 10/01/13, 10/01/16
- Management of Long Term Care floor, HCR Manor Care, 600 South Main St., Minot, ND, 58701, 06/01/10, 10/01/13
- Charge Nurse, Trinity Homes, 305 8th Ave.NE, Minot, ND, 58703, 03/01/09, 06/01/10
- Night Shift House Supervisor, Trinity Homes, 305 8th Ave.NE, Minot, ND, 58703, 08/01/07, 03/01/09
Personal Qualifications
- Dependable
- Cooperative
- Friendly
- Patient
- Trainable
- Self-directed
- Sound ethical decision-making ability
- Disciplined
- Energetic
- Quickly establishes rapport with coworkers, patients, and families
- Provides behavioral and emotional support to staff and patients
- Eager to learn and take on more responsibilities
- Experience in management, marketing, building rapport and relationships with patients, families, and partners
- Assisted in quality and improvement committee
- Managed scheduling for adequate staffing
- Experience and knowledge of numerous medical programs
Timeline
Business Development Director
Encompass Health Rehabilitation Hospital
07.2022 - Current
Clinical Liaison for the acute inpatient rehab
Kindred Health/Lifepoint
10.2016 - 06.2022
Manager of Health and Wellness Clinic/ CNA instructor
Burdick Job Corps
10.2013 - 10.2016
Director of Care Delivery/ ADON
HCR Manorcare
06.2010 - 10.2013
Charge Nurse
Trinity Homes
03.2009 - 06.2010
RN- Night shift house supervisor
Trinity Homes
07.2007 - 03.2009
LPN
Trinity Homes
08.2006 - 07.2007
Medication Aide
Trinity Homes
02.2002 - 08.2006
CNA
Trinity Homes
12.1994 - 02.2002
certificate - teaching
Valley City State University
Associates Degree - Applied Sciences/ Nursing
Williston State College