Lisa Claypool Bossart
Port Orange
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
29
29
years of professional experience
Work History
Supervisor Pathology, Send Out, and Phlebotomy
AdventHealth
New Smyrna Beach, FL
10.2022 - Current
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored staff on best practices for patient care and service delivery.
- Improved workflow efficiency by implementing streamlined processes across departments.
- Coordinated scheduling and resource allocation to enhance team productivity and performance.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
EMT-Basic
Saltsburg EMS
Saltsburg, PA
03.2000 - 12.2010
- Communicated effectively with patients, families, and other responders to provide clear information during crises.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Followed all safety protocols and took necessary precautions while providing care.
- Trained new EMTs on proper protocols and procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Educated public on emergency medical services.
- Conducted patient intake and triage procedures.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Utilized communication devices to maintain contact with supervisors.
- Provided emergency medical care in pre-hospital settings, ensuring patient safety and comfort.
- Assisted in patient assessments and vital sign monitoring during transport to medical facilities.
- Collaborated with healthcare team members to execute effective treatment plans based on protocols.
- Maintained inventory of medical supplies and equipment, ensuring readiness for emergencies.
- Documented patient information and care provided in compliance with legal and organizational standards.
- Participated in training exercises to enhance skills in emergency response and situational management.
- Implemented infection control measures to ensure safety within the ambulance environment during operations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Provided patient families with post-medical care instructions.
- Observed patient behavior to report changes to medical personnel.
- Immobilized patient for placement on stretcher and ambulance transport.
- Delivered emotional support to patients and families.
EMT-Basic
KIttanning #6 Ambulance
Kittanning, PA
01.1997 - 01.1999
- Provided emergency medical care in pre-hospital settings, ensuring patient safety and comfort.
- Assisted in patient assessments and vital sign monitoring during transport to medical facilities.
- Collaborated with healthcare team members to execute effective treatment plans based on protocols.
- Maintained inventory of medical supplies and equipment, ensuring readiness for emergencies.
- Documented patient information and care provided in compliance with legal and organizational standards.
- Participated in training exercises to enhance skills in emergency response and situational management.
- Implemented infection control measures to ensure safety within the ambulance environment during operations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Provided patient families with post-medical care instructions.
Education
High School Diploma -
High School Diploma -
Kittanning High
Kittanning, PA05-1987
Skills
- Goal oriented
- Staff management
- Training and mentoring
- Attention to detail
- Employee motivation
- Decision-making
- Inventory control
- Staff development
- Staff discipline
- Team building
- Policy enforcement
- Conflict resolution
- Inventory oversight
- [Software] experience
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Payroll processing
- Documentation and reporting
- Employee development
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Time management
- Effective communication
- Self motivation
- Reliability
- Hiring and training
- Employee training
- Good judgment
Timeline
Supervisor Pathology, Send Out, and Phlebotomy
AdventHealth
10.2022 - Current
EMT-Basic
Saltsburg EMS
03.2000 - 12.2010
EMT-Basic
KIttanning #6 Ambulance
01.1997 - 01.1999
High School Diploma -
High School Diploma -
Kittanning High