Lisa Clayton
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
MGM Rewards VIP Services Lead
MGM Resorts
Las Vegas, NV
08.2021 - Current
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Investigates and resolves customer inquiries and complaints quickly.
- Responds proactively and positively to rapid change.
- Exhibits high energy and professionalism when dealing with clients and staff.
- Maintains up-to-date knowledge of policy changes.
- Responds to customer requests, offering excellent support and tailored recommendations to address needs.
- Train's new personnel regarding company operations, policies and services.
National Marketing Specialist
MGM Resorts
Las Vegas, NV
11.2019 - 08.2021
- Input reservations for all Casino Executives: National, Slots and Branch
- Creation of guest itinerary, for all Casino Executives Customers, which includes yet, is not limited to the following: Limos, Dining, Shows, Events, Amenities, Special Requests, Golf,
- Rooming lists etc
- Facilitate all Casino Revisions and Traces
- Build promotional codes in Players Club
- Facilitate all Event Postings and Outside show reservations
- Create all Opera Promo and Rate Codes
- Provide upbeat, personalized service from first Executive contact until reservation(s) completion for all shows, restaurants, and rooms etc
- Utilizing a “One Call Resolution” mentality
- Capture all relevant information for opportunities to promote the benefits of Mlife
- Perform all other job related duties as requested.
MLIFE VIP Representative
Bellagio Hotel And Casino
Las Vegas, NV
08.2018 - 11.2019
- Responsible for booking reservations and assisting guests with all Mlife inquires
- Well experienced with high volume calls
- Proficient in Patron Management, Opera, VIPR, Autocab and ICE
- Evaluated customer play for comping purposes
- Assisted Casino Hosts with any requests regarding billing and gaming review
- Assisted Supervisor and Host Services calls.
Front Services Coordinator
Bellagio Hotel And Casino
Las Vegas, NV
12.2010 - 08.2018
- Assist in overseeing the day to day operations of assigned departments including the Transportation Department as well as the Front Services Department.
Education
Bachelor of Science - Criminal Justice
Hannibal LaGrange College
Timeline
MGM Rewards VIP Services Lead
MGM Resorts
08.2021 - Current
National Marketing Specialist
MGM Resorts
11.2019 - 08.2021
MLIFE VIP Representative
Bellagio Hotel And Casino
08.2018 - 11.2019
Front Services Coordinator
Bellagio Hotel And Casino
12.2010 - 08.2018
Bachelor of Science - Criminal Justice
Hannibal LaGrange College
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