Lisa Cloutier
Carlsbad,CA.
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in veterinary technical procedures, medical record-keeping via multiple veterinary software programs, and client relations. Possesses excellent consultative, communication and customer service skills to deliver quality patient care and positive customer experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Veterinary Technician Lead
Anicira Veterinary Center
2021.10 - Current
- Opened new primary hospital branch in California
- Implemented veterinary software into practice
- Managed daily operations for smooth workflow
- Managed hospital inventory
- Trained and mentored all technicians and staff
- Implemented training on hospital professionalism for a positive customer experience
- Provided support to clients with thorough communication to ensure confidence with our business and staff
- Performed surgical and anesthetic veterinary technician duties
Registered Veterinary Technician
VCA California Veterinary Specialists
2020.08 - 2021.10
- Obtained patient history from owners and performed physical examinations.
- Provided clients with thorough scope of diagnostics, treatments and cost estimates
- Maintained accurate and thorough records through veterinary software
- Worked with my team to implement new veterinary software
- Performed oncology registered veterinary technician duties
- Maintained safety protocols for chemotherapeutic drugs
Licensed Veterinary Technician
West Chelsea Veterinary Health
2018.10 - 2020.07
- Performed licensed veterinary technician duties
- Maintained thorough and accurate records through veterinary software
- Supported assistants in client communications to ensure confidence with practice
Licensed Veterinary Technician
North Windham Veterinary Hospital
2007.05 - 2018.07
- Implemented Cornerstone veterinary practice software, deprecating manual records and paper storage
- Backed up practice software data, and installed updates to Cornerstone software
- Migrated patient data as needed from legacy system
- Performed licensed veterinary technician duties
- Optimized efficient team workflow, leveraging new veterinary technology and leading user adoption
- Trained technicians and assistants
- Provided customer support, education and communication efficiently
- Maintained veterinary equipment
Veterinary Assistant
Weston Veterinary Clinic
2005.09 - 2007.05
- Performed basic veterinary technician skills under direct supervision of senior veterinary technicians
- Learned basics of veterinary software and its importance in veterinary medicine
Education
Associate of Science - Animal Science
Mount Ida College
Newton, MABachelor of Science - Biology
Saint Joseph's College of Maine
Standish, MESkills
- Veterinary software implementation
- File and Records Management
- Inventory and equipment management
- Extensive medical terminology and disease knowledge
- Customer support
- Team leadership
- Proficient LVT clinical skills
- Time management
Certification
- Registered Veterinary Technician
Timeline
Registered Veterinary Technician Lead
Anicira Veterinary Center
2021.10 - Current
Registered Veterinary Technician
VCA California Veterinary Specialists
2020.08 - 2021.10
Licensed Veterinary Technician
West Chelsea Veterinary Health
2018.10 - 2020.07
Licensed Veterinary Technician
North Windham Veterinary Hospital
2007.05 - 2018.07
Veterinary Assistant
Weston Veterinary Clinic
2005.09 - 2007.05
Associate of Science - Animal Science
Mount Ida College
Bachelor of Science - Biology
Saint Joseph's College of Maine
- Registered Veterinary Technician
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