Lisa Coleman
Lakewood,Ca
Summary
UM/Continuing Care Case Manager with expertise in utilization management and interdisciplinary collaboration. Experienced with managing diverse care cases to ensure patient well-being and optimal outcomes. Utilizes strong communication and organizational skills to coordinate with multidisciplinary teams. Knowledge of best practices in patient advocacy, crisis management, and care plan development.
Overview
31
31
years of professional experience
Work History
UM/Continuing Care Case Manager
Kaiser Permanente
10.1996 - 08.2025
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Ensured compliance with regulatory requirements through diligent adherence to established policies and procedures.
- Facilitated timely discharges by coordinating appropriate post-acute care services for patients.
- Demonstrated adaptability in managing diverse caseloads spanning various medical conditions while remaining attentive to each patient''s unique circumstance.
- Promoted a positive work environment by providing support and guidance to colleagues in navigating complex cases.
- Optimized resource utilization by consistently evaluating the effectiveness of interventions and making necessary adjustments.
- Enhanced patient satisfaction through consistent communication and collaboration with healthcare team members, patients, and their families.
- Advocated for patient needs during interdisciplinary meetings to ensure optimal care delivery tailored to individual preferences.
- Conducted utilization review to verify medically necessary care is received in correct setting.
RN Telemetry
Long Beach Memorial Hospital
10.1994 - 09.1996
- Provided patient centered care for patients with acute medical problems. Duties include: Monitoring vital signs, Interpreting telemetry, Administering medications, Collaborating with healthcare workers, Provided education for patients and families.
Education
BSN -
American Sentinel University
11.2013
Associate of Science - Nursing
Long Beach City College
Long Beach08.1994
Skills
- Case documentation
- Clinical assessment
- Family support
- Care coordination
- Interdisciplinary collaboration
- Clinical documentation
- Quality improvement
- Discharge planning
- Resource utilization
- Long-term care coordination
Accomplishments
CCM - Certified Case Manager, CCMC Oct, 2019
Work Type
Part TimeWork Location
RemoteTimeline
UM/Continuing Care Case Manager
Kaiser Permanente
10.1996 - 08.2025
RN Telemetry
Long Beach Memorial Hospital
10.1994 - 09.1996
BSN -
American Sentinel University
Associate of Science - Nursing
Long Beach City College
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