Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Lisa Colich

Pittsburgh,Pennsylvania

Summary

I have been working in the background investigation industry since I graduated college in 2002. I have held many roles such as Reviewer, QA Manager, Senior Investigator and Field Trainer. I currently hold a TS Clearance and have since 06/2002. I am looking to break into the Private Investigation sector and eventually obtain my PI License in the future. I am looking to further my skill set in this realm and eventually do PI work full time.

Overview

23
23
years of professional experience

Work History

Investigator III

CACI International
09.2014 - Current
  • Collaborated with federal agencies on investigations.
  • Carefully documented statements, observations, and evidentiary materials.
  • Documented findings and prepared detailed reports.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Assisted in training new hires
  • Worked multiple federal contracts
  • Worked on various projects within the company

Senior Investigator

USIS
01.2006 - 09.2014
  • Trained team members in investigative techniques and policies.
  • Supervised investigative and inspection teams by enforcing reporting protocols and deadlines.
  • Conducted interviews with Subjects and Sources as well as obtained records in the field.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Trained new hires and provided mentorship to current employees through additional training and performance improvement plans
  • Worked on various federal contracts

Quality Assurance Supervisor

USIS
10.2003 - 01.2006
  • Monitored employees to assist in improving the quality of the company.
  • Improved quality from a 58% deficiency rating to an 8% deficiency rating in under 8 months
  • Facilitated team meetings and utilized suggestions from team members to make work more effective and streamline processes
  • Conducted oversight of team members reports to ensure quality standards were met.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Monitored product standards and quality-control programs.

Reviewer

USIS
06.2002 - 10.2003
  • Worked to review cases from the field in a timely manner with extremely high quality ratings.
  • Had an integral role in the Investigator Help Desk answering questions of field investigators regarding case coverage questions and issues.
  • Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
  • Managed competing deadlines with efficiency.
  • Pitched new ideas on how to effectively raise the company's quality score with the customer
  • Streamlined the Investigator Help Desk process to be more productive and help more investigators.

Education

Bachelor of Science - Psychology

Slippery Rock University

Skills

  • P>Records management
  • P>Technology-savvy
  • P>Homeland Security Physical Risk Assessment Training
  • P>Background Checks
  • P>Action planning
  • P>Ethical and honest
  • P>Detailed report writing
  • P>Top Secret US Government Security Clearance

Personal Information

Title: Investigator

Timeline

Investigator III

CACI International
09.2014 - Current

Senior Investigator

USIS
01.2006 - 09.2014

Quality Assurance Supervisor

USIS
10.2003 - 01.2006

Reviewer

USIS
06.2002 - 10.2003

Bachelor of Science - Psychology

Slippery Rock University

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Lisa Colich