Lisa Colich
Pittsburgh,Pennsylvania
Summary
I have been working in the background investigation industry since I graduated college in 2002. I have held many roles such as Reviewer, QA Manager, Senior Investigator and Field Trainer. I currently hold a TS Clearance and have since 06/2002. I am looking to break into the Private Investigation sector and eventually obtain my PI License in the future. I am looking to further my skill set in this realm and eventually do PI work full time.
Overview
23
23
years of professional experience
Work History
Investigator III
CACI International
Pittsburgh, PA
09.2014 - Current
- Collaborated with federal agencies on investigations.
- Carefully documented statements, observations, and evidentiary materials.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Assisted in training new hires
- Worked multiple federal contracts
- Worked on various projects within the company
Senior Investigator
USIS
Pittsburgh, PA
01.2006 - 09.2014
- Trained team members in investigative techniques and policies.
- Supervised investigative and inspection teams by enforcing reporting protocols and deadlines.
- Conducted interviews with Subjects and Sources as well as obtained records in the field.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Trained new hires and provided mentorship to current employees through additional training and performance improvement plans
- Worked on various federal contracts
Quality Assurance Supervisor
USIS
Boyers, PA
10.2003 - 01.2006
- Monitored employees to assist in improving the quality of the company.
- Improved quality from a 58% deficiency rating to an 8% deficiency rating in under 8 months
- Facilitated team meetings and utilized suggestions from team members to make work more effective and streamline processes
- Conducted oversight of team members reports to ensure quality standards were met.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
Reviewer
USIS
Boyers, PA
06.2002 - 10.2003
- Worked to review cases from the field in a timely manner with extremely high quality ratings.
- Had an integral role in the Investigator Help Desk answering questions of field investigators regarding case coverage questions and issues.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Managed competing deadlines with efficiency.
- Pitched new ideas on how to effectively raise the company's quality score with the customer
- Streamlined the Investigator Help Desk process to be more productive and help more investigators.
Education
Bachelor of Science - Psychology
Slippery Rock University
Skills
- P>Records management
- P>Technology-savvy
- P>Homeland Security Physical Risk Assessment Training
- P>Background Checks
- P>Action planning
- P>Ethical and honest
- P>Detailed report writing
- P>Top Secret US Government Security Clearance
Personal Information
Title: Investigator
Timeline
Investigator III
CACI International
09.2014 - Current
Senior Investigator
USIS
01.2006 - 09.2014
Quality Assurance Supervisor
USIS
10.2003 - 01.2006
Reviewer
USIS
06.2002 - 10.2003
Bachelor of Science - Psychology
Slippery Rock University