Lisa Collins
Canal Winchester,OH
Summary
Committed professional with background as Physician Office Specialist. Experience includes managing office operations, coordinating appointments, and maintaining patient records in a healthcare setting. Strengths lie in multi-tasking, strong organizational skills, and ability to maintain confidentiality of sensitive information. Previous work has consistently demonstrated improvement in clinic efficiency and patient satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Physician's Office Specialist
OhioHealth Group Sports Medicine and Primary Care
Pickerington, Ohio
04.2021 - Current
- Exhibited outstanding professionalism while collaborating with patients, medical professionals, and administrative staff in a fast-paced high-volume work atmosphere.
- Engaged with patients to create a warm and welcoming environment.
- Managed clinic flow to guarantee exceptional patient experience.
- Performed timely and accurate data entry for patient information and insurance verification.
- Oversaw the distribution process of educational articles while compiling and maintaining comprehensive statistical data.
- Managed appointment scheduling process through verbal and written communication, ensuring accurate documentation of corresponding information in electronic medical records system.
- Provided additional support to team members when necessary.
- Consistently upheld strict levels of confidentiality.
Visitor Experience Team Lead
Columbus Museum of Art
Columbus, OH
08.2018 - 10.2020
- Managed employee schedules, approved vacation requests, and maintained adequate coverage for short shifts.
- Tracked employee hours and inventory movements.
- Demonstrated strong leadership skills by delivering comprehensive training to teams, resulting in increased performance levels and goal attainment.
- Oversaw operations and led a team of 7 staff members in multiple locations
- Collaborated with a 6-member team to develop the Museum Learning Initiative.
- Created and maintained policy and procedures for front desk staff and volunteers.
- Planned and oversaw Volunteer Orientations and schedules.
Gallery Floor Supervisor
Columbus Museum of Art
Columbus , OH
09.2015 - 08.2018
- Monitored gallery coverage, provided break support, set and managed the daily Gallery Associate rotations, lead morning touch base, opened and closed the Museum.
- Established effective communication channels between Gallery Associates and various departments.
- Served as the initial point of contact for handling incidents involving injuries, emergency protocols, and diffusing tense interactions with visitors.
Gallery Associate
Columbus Museum of Art
Columbus, OH
11.2010 - 09.2015
- Maintained a safe environment in museum galleries and spaces for the protection of people as well as art.
- Elevated the gallery experience by actively engaging with visitors, answering questions, and fostering dialogue.
- Advocated for the implementation of CMA philosophies and values to foster a positive work culture.
Client Service Specialist
Dreyfus Service Corporation
Uniondale, NY
10.2005 - 10.2006
- Effectively addressed client concerns regarding registration modifications, fund liquidation, and deposit procedures.
- Informed clients about their existing fund accounts and proposed alternative product solutions; demonstrated exceptional problem-solving skills by promptly resolving customer issues.
Gift Advisor
1-800-flowers.com
Uniondale , NY
11.2004 - 12.2005
- Handled incoming calls from customers regarding customer service issues such as quality, delivery, and more; directly contacted florists from around the country to process orders.
- Offered expert advice to customers regarding suitable gift options for specific events and price points; effectively promoted additional merchandise and services.
Student Food Service Assistant
Five Towns College
Dix Hills, NY
08.2002 - 12.2003
- Managed 'Down Beat Café' in the Student Union, catered school functions, and cashiered for the student cafeteria and café.
Customer Service Representative
Safe Auto Insurance
Columbus, OH
06.2000 - 08.2001
- Managed inbound calls, addressing customer inquiries related to policies and billing; facilitated business continuity by processing payments for active and lapsed policies.
- Provided timely policy updates to customers via mail or fax, effectively keeping them informed of any changes; maximized revenue by offering quotes and additional coverage options for existing policies.
Account Specialist
First USA Bank
Westerville, Ohio
04.1999 - 06.2000
- Delivered outstanding customer service by resolving billing inquiries; effectively utilized problem-solving skills to adjust interest rates for maximum client satisfaction.
- Effectively achieved revenue growth through successful sales of balance transfers and base benefits, concurrently ensuring superior retention rates for account closures.
Education
Bachelor of Arts - Professional Studies
Five Towns College
Huntington Station, NYSkills
- Relationship development
- Problem resolution
- Team management
- Promotion of positive work environments to boost morale
- Provide exceptional experiences
- Insurance Verification
- Patient Scheduling
- Patient Registration
- Office Administration
- Payment Collection
Certification
- S.T.N.A. Certificate Frontier Health Care Services 2008-2010
Timeline
Physician's Office Specialist
OhioHealth Group Sports Medicine and Primary Care
04.2021 - Current
Visitor Experience Team Lead
Columbus Museum of Art
08.2018 - 10.2020
Gallery Floor Supervisor
Columbus Museum of Art
09.2015 - 08.2018
Gallery Associate
Columbus Museum of Art
11.2010 - 09.2015
Client Service Specialist
Dreyfus Service Corporation
10.2005 - 10.2006
Gift Advisor
1-800-flowers.com
11.2004 - 12.2005
Student Food Service Assistant
Five Towns College
08.2002 - 12.2003
Customer Service Representative
Safe Auto Insurance
06.2000 - 08.2001
Account Specialist
First USA Bank
04.1999 - 06.2000
Bachelor of Arts - Professional Studies
Five Towns College
- S.T.N.A. Certificate Frontier Health Care Services 2008-2010
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