Lisa Conner
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Collision Spupervisor
Tesla
05.2022 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Collision Estimator
Orlando Auto Body
02.2020 - 05.2022
- Write estimates, handle all customer communications, order parts, close work orders, Payroll, parts, work with all insurance companies.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
- Accomplished multiple tasks within established timeframes.
Owner/Operator
Legends Collision Center
04.2014 - 01.2020
- Operated a business with 25 employees
- Knowledge of all estimatics, production and financial duties.
Manager
Greulichs Automotive
08.2011 - 03.2014
- Managed the Mesa location
- Managed 8 employees
- Handled all aspects of the Collision repair process along with monthly reports
Education
High school diploma -
Moon Valley High School
Phoenix, AZ05.1989
Skills
- Auto Estimating
- Management
- Payroll
- Office Management
- Production Management
- Auto Body Repair Knowledge
- Parts Ordering
- Claims Processing
- Damage Documentation
Timeline
Collision Spupervisor
Tesla
05.2022 - 04.2024
Collision Estimator
Orlando Auto Body
02.2020 - 05.2022
Owner/Operator
Legends Collision Center
04.2014 - 01.2020
Manager
Greulichs Automotive
08.2011 - 03.2014
High school diploma -
Moon Valley High School