Lisa Cooperider
Summary
Organized Patient Service Representative with 25 plus years of experience in healthcare. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Ray County Hospital And Healthcare
04.2015 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Patient Service Representative
Lexington Medical Clinic
04.2012 - 04.2015
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used eClinicalWorks to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Medical Transcriptionist
Medquist
10.2000 - 04.2010
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Maintained 98% accuracy rate for spelling and content.
Education
Medical Office Assistant Diploma - Medical Office Assistance
Vatterott College
St. Joseph, Missouri07.1998
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Payment Collection
- Patient greeting
Timeline
Patient Service Representative
Ray County Hospital And Healthcare
04.2015 - Current
Patient Service Representative
Lexington Medical Clinic
04.2012 - 04.2015
Medical Transcriptionist
Medquist
10.2000 - 04.2010
Medical Office Assistant Diploma - Medical Office Assistance
Vatterott College
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