Summary
Overview
Work History
Education
Skills
Performance & Innovation - Annual Convention with Style Encore
Languages
Timeline
Generic

Lisa Coughlin

Pittsburgh,PA

Summary

Enterprising Retail Sale Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

17
17
years of professional experience

Work History

Fulfillment Expert

Nordstrom
11.2024 - Current
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions in store and online.

Manager

The Consignment Boutique
09.2024 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Perform opening and closing procedures for the store.
  • Personally handle consignments and the purchasing process.
  • Maintains and promote on all company social media platforms.

Owner

Style Encore
01.2015 - 06.2023
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Pioneered the use of "buy online, pick up in store" on social media platforms.
  • Established innovative initiatives during the Covid-19 pandemic allowing the store to exceed sales expectations.

Store Manager

Plato's Closet
04.2008 - 12.2014
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Optimized store displays and appearance via strategic merchandising.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Performed administrative tasks including: running daily, weekly and quarterly reports on profits and loss.

Education

General Studies

Cuyahoga Community College
Cleveland, OH

High School Diploma -

Strongsville High School
Strongsville, OH
05-2001

Skills

  • Marketing
  • Clear communication
  • Risk management
  • Organization
  • Leadership
  • Dedicated
  • Knowledge in Point of Sale(POS) system
  • Spreadsheet management
  • Merchandising

Performance & Innovation - Annual Convention with Style Encore

Recipient of this award for applying bold new strategies in piloting the social media presence of Style Encore as a company.

Languages

English
Native or Bilingual

Timeline

Fulfillment Expert

Nordstrom
11.2024 - Current

Manager

The Consignment Boutique
09.2024 - Current

Owner

Style Encore
01.2015 - 06.2023

Store Manager

Plato's Closet
04.2008 - 12.2014

General Studies

Cuyahoga Community College

High School Diploma -

Strongsville High School

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Lisa Coughlin