Lisa Covell
Edgewood,NM
Summary
Experienced with financial record management, data entry, and reconciliation in accounting environments. Utilizes accounting software and tools to enhance efficiency and accuracy. Knowledge of regulatory compliance and reporting standards, ensuring precise and timely financial documentation.
Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Focused on keeping systems updated and facilitating positive employee relations.
Overview
38
38
years of professional experience
Work History
Accounting / HR Assistant
Servpro Of Rio Rancho/Sandoval County
Albuquerque, NM
06.2025 - Current
- Facilitated training programs to enhance staff skills.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed employee benefits administration, answering inquiries and assisting with enrollment procedures.
- Supported payroll processing by verifying timesheets and resolving discrepancies efficiently.
- Monitored aging accounts receivable, implementing strategies to reduce outstanding balances.
- Billed customers by sending statements and invoices via fax or email.
Bookkeeping Assistant
Ventanas Computer Systems
Tijeras, NM
02.2022 - Current
- Recorded deposits, reconciled bank statements and credit card accounts.
- Entered invoices and payments.
- Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
- Assisted with payroll processing, including timesheet verification, benefit calculations.
- Collaborated closely with senior bookkeeper to complete complex tasks efficiently while meeting deadlines consistently.
Insurance Customer Service Representative
Andrew Dungan Insurance Agency
Tijeras, NM
05.2008 - 09.2021
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Front Office Assistant
Firebird Construction Services, LLC
Albuquerque, NM
07.2007 - 04.2008
- Managed accounts payable processes, ensuring timely vendor payments and maintaining positive relationships with suppliers.
- Safeguarded company assets by maintaining strict adherence to policies and procedures for accounts payable management.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, facilitating smooth workflow and information exchange.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed garnishments, levies, and support orders according to state laws while protecting employees'' privacy rights.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Completed payroll accurately and timely to meet employee expectations.
Receptionist
Northwest Animal Clinic & Hospital
Albuquerque, NM
03.2004 - 07.2007
- Maintained organized filing systems, improving document retrieval efficiency for staff and clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted veterinarians in performing examinations and administering treatments to animals.
Kennel Manager
The Animal Hospital of Carrboro
Carrboro, NC
05.1998 - 01.2004
- Supervised daily operations, ensuring high standards of animal care and facility cleanliness.
- Developed training programs for staff, enhancing team effectiveness and operational efficiency.
- Implemented safety protocols, reducing risk of injury and improving compliance with regulations.
- Managed scheduling and resource allocation to optimize kennel capacity and service delivery.
- Established strong relationships with clients, fostering loyalty through exceptional customer service.
- Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
Veterinary Assistant
Alamance Veterinary Hospital
Burlington, NC
08.1994 - 04.1998
- Monitored animal behavior and vital signs to ensure health stability.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Cashier
Western Steak House
Graham, NC
08.1992 - 08.1994
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Waitress
Holiday Inn
Burlington, NC
06.1990 - 08.1992
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Knitter
Duratred Hoisery
Burlington, NC
01.1988 - 01.1990
- Inspected fabric for defects, ensuring adherence to quality standards.
- Complied with company policies, shop regulations and legal requirements.
- Trained new employees on various textile-related tasks, fostering a supportive and efficient work culture.
- Manufactured hosiery
Education
Associate of Applied Science - Animal Care And Management
Alamance Community College
Graham, NC08-1994
Skills
- Quickbooks (Online and Desktop versions)
- Bank reconciliation
- Customer relations
- Payroll processing
- Bookkeeping principles
- MS office
- Payroll liability and deductions
- Customer service
- Microsoft Excel
- Data entry
Timeline
Accounting / HR Assistant
Servpro Of Rio Rancho/Sandoval County
06.2025 - Current
Bookkeeping Assistant
Ventanas Computer Systems
02.2022 - Current
Insurance Customer Service Representative
Andrew Dungan Insurance Agency
05.2008 - 09.2021
Front Office Assistant
Firebird Construction Services, LLC
07.2007 - 04.2008
Receptionist
Northwest Animal Clinic & Hospital
03.2004 - 07.2007
Kennel Manager
The Animal Hospital of Carrboro
05.1998 - 01.2004
Veterinary Assistant
Alamance Veterinary Hospital
08.1994 - 04.1998
Cashier
Western Steak House
08.1992 - 08.1994
Waitress
Holiday Inn
06.1990 - 08.1992
Knitter
Duratred Hoisery
01.1988 - 01.1990
Associate of Applied Science - Animal Care And Management
Alamance Community College