Lisa Cox
Greensboro,USA
Summary
Work Order/Data Entry Clerk with 11 years of experience in insurance, non-profit, and customer service sectors. Demonstrates proficiency in data management, customer support, and quality assurance, with a proven ability to handle complex tasks and coordinate work orders efficiently. Known for attention to detail and expertise in Microsoft Office, ready to drive efficiency and quality in managerial or quality assurance roles.
Overview
11
11
years of professional experience
Work History
Work Order Coordinator/ Clerk
Housing Authority of High Point
08.2023 - Current
- Organize and prioritize work orders, ensuring timely completion and optimal workflow
- Communicate with vendors and contractors to schedule services and repairs efficiently
- Maintain accurate records of work orders and project statuses for seamless reference
- Provide administrative support to facilities management, including data entry and filing
- Collaborate with various departments to facilitate smooth workflow and efficient service delivery
- Enhanced team efficiency by optimizing inter-departmental communications.
Customer Service Associate
Verizon Communications Inc.
08.2022 - 08.2023
- Address customer inquiries and resolve issues, ensuring high satisfaction and loyalty
- Efficiently process orders, returns, and exchanges in line with company policies
- Utilize product knowledge to guide customers in making informed purchases
- Increase sales revenue by upselling products and services
- Collaborate with teams to enhance customer experience and streamline processes.
Agency Technical Support Specialist
Progressive Insurance
01.2018 - 10.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Walked agents through basic troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
Reservations Representative/Ticketing Representative
American Airlines
03.2013 - 11.2018
- Coordinated flight, hotel, and car rental reservations, ensuring client preferences were met
- Processed ticket sales and reservations accurately using various booking systems
- Provided exceptional customer service, resolving inquiries and assisting with travel plan changes
- Promoted and upsold additional services, upgrades, and insurance options to enhance experience
- Collaborated with airline and hotel representatives to resolve discrepancies and negotiate special rates
- Monitored and updated booking details to ensure accuracy and client satisfaction.
Education
Associate of Science - Cyber Security
Alamance Community College
Graham, NC05.2028
Web & Graphic Design
ECPI at Greensboro, NC
05.2010
Skills
- Customer Service
- Managerial
- Data Entry
- Quality Assurance
- Travel Arrangements
- Expert
- Experienced
- Strong Organization
Personal Information
Title: Work Order/Data Entry Clerk
Timeline
Work Order Coordinator/ Clerk
Housing Authority of High Point
08.2023 - Current
Customer Service Associate
Verizon Communications Inc.
08.2022 - 08.2023
Agency Technical Support Specialist
Progressive Insurance
01.2018 - 10.2022
Reservations Representative/Ticketing Representative
American Airlines
03.2013 - 11.2018
Associate of Science - Cyber Security
Alamance Community College
Web & Graphic Design
ECPI at Greensboro, NC
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