Lisa Cruser
Patient Advocate
Plainsboro
Summary
Dynamic Patient Advocate with a proven track record at Empowering Patients Advocacy Group, LLC, excelling in decision-making support and proactive problem-solving. Developed tailored care plans and fostered effective communication between patients and medical staff, enhancing patient satisfaction and safety. Skilled in caseload management and technical assistance, ensuring optimal patient outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Advocate
Empowering Patients Advocacy Group, LLC
01.2022 - Current
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Developed patient-centered care plans to meet individual needs.
- Monitored patient progress and provided emotional support.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
Community Outreach Coordinator
Deborah Heart And Lung Center
09.2019 - 12.2021
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Wrote content for newsletters, social media pages and informational packets.
- Connected individuals with available and relevant resources.
Clinical Research Coordinator
Aerotek
2015 - 2019
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Clinical Research Coordinator
Deborah Heart And Lung Center
2012 - 2016
- Supported the preparation of study reports and manuscripts for publication, disseminating research findings to the wider scientific community.
- Enhanced patient safety by meticulously monitoring clinical trial participants and promptly reporting adverse events.
- Developed strong relationships with investigators and site personnel, facilitating efficient communication channels during clinical trial execution.
- Optimized study timelines through proactive management of competing priorities and diligent follow-up on outstanding tasks.
Education
LPN - Nursing
Mercer County Health Occupation Center
Trenton, United States 05.2001 -
Skills
Decision-making support
Proactive problem-solving
Caseload management
Technical assistance
Accomplishments
- Implemented improved tracking system to increase efficiency of support.
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
Certification
Certified Dementia Practitioner
Timeline
Patient Advocate
Empowering Patients Advocacy Group, LLC
01.2022 - Current
Community Outreach Coordinator
Deborah Heart And Lung Center
09.2019 - 12.2021
LPN - Nursing
Mercer County Health Occupation Center
05.2001 -
Clinical Research Coordinator
Aerotek
2015 - 2019
Clinical Research Coordinator
Deborah Heart And Lung Center
2012 - 2016