Lisa Cunniff
Schuylerville,NY
Summary
Dynamic Sales Representative with a proven track record at Verizon Communications, excelling in customer relations and retention. Leveraged strong interpersonal communication skills to exceed sales targets and enhance client satisfaction. Expert in upselling and cross-selling, consistently generating additional revenue while building lasting customer relationships.
Overview
30
30
years of professional experience
Work History
Sales Representative
Verizon Communications
Menands, NY
04.1996 - Current
- Engaged customers to identify needs and provide tailored solutions.
- Educated clients on product features, benefits, and promotions.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales targets consistently.
- Resolved customer inquiries and complaints, ensuring high satisfaction rates.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Bachelor of Science - Marketing
Russell Sage College
TroySkills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Customer retention
Upselling and cross selling
Timeline
Sales Representative
Verizon Communications
04.1996 - Current
Bachelor of Science - Marketing
Russell Sage College