Lisa Daniels
Hassell,NC
Summary
Administrative and Program Coordination with over a decade of experience in customer service, team leadership, and community engagement. Recognized for strong organizational skills, self-motivation, and the ability to thrive in independent driven environments. Authorized to work in the US for any employer
Overview
1
1
Certification
9
9
years of professional experience
Work History
Call Center Agent
Victra
Winterville, NC
09.2024 - 08.2026
- Handled inbound and outbound customer calls, delivering excellent service and efficiently resolving issues to enhance customer satisfaction
- Maintained professionalism and empathy while addressing customer concerns, resulting in improved customer retention
- Collaborated with other departments such as billing or technical support teams to resolve complex customer issues
- Collaborated with team members to share best practices, contributing to enhanced call center performance metrics
Team Associate
Walmart
Williamston, NC
09.2023 - 09.2024
- Deliver outstanding customer service by assisting shoppers, resolving issues, and ensuring a positive in-store experience.
- Delivered customer service, processed transactions, maintained displays, and supported inventory management in fast-paced retail setting.
- Build rapport with customers through active listening and clear communication.
- Apply problem-solving skills to address customer needs and operational challenges in a fast-paced environment.
- Operate and monitor point-of-sale and operational systems to ensure efficiency.
- Provided training support for new associates on policies and customer service best practices to enhance their onboarding experience.
- Assisted in merchandising, stocking, and organizing sales floor displays to create an inviting shopping environment.
Patient Access Representative
Martin General Hospital
Williamston, NC
06.2023 - 08.2023
- Registered patients in the Emergency Department, ensuring accurate demographic and insurance data to facilitate timely care.
- Verified insurance coverage and coordinated with providers to resolve eligibility issues, enhancing patient access to necessary services.
- Maintained professionalism in patient-facing interactions, effectively balancing exceptional service with the professional demands of the institution.
- Ensured compliance with HIPAA regulations and hospital confidentiality standards.
- Utilized multiple hospital systems, including Patient Logic, Sentry, Outsource, GUI, and Workday.
Administrative Officer
Alliance One International
Wilson, NC
09.2017 - 07.2023
- Managed communications, prepared reports, maintained records, and supported daily office operations to enhance overall office efficiency.
- Managed incoming calls, directed inquiries, and provided accurate information to staff and clients.
- Drafted, edited, and prepared official documents, reports, and correspondence.
- Compiled daily inventory updates to ensure accurate reporting for supervisors and executives.
- Monitored shipment progress daily to guarantee timely delivery of products.
Education
Certificate - Community Health Worker
Edgecombe Community College
Tarboro, NC05-2025
Associate's degree - MEDICAL OFFICE ADMINISTRATION
Pitt Community College
Winterville, NC01-2014
High school diploma or GED -
Pitt Community college
Winterville, NC04-1993
Skills
Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- PowerPoint
- Zoom
Certification
Community Health Worker (CHW) certification, March 2025 to Present, Driver's License, December 2025 to April 2033, Professional In Human Resources, First Aid Certification
Timeline
Call Center Agent
Victra
09.2024 - 08.2026
Team Associate
Walmart
09.2023 - 09.2024
Patient Access Representative
Martin General Hospital
06.2023 - 08.2023
Administrative Officer
Alliance One International
09.2017 - 07.2023
Certificate - Community Health Worker
Edgecombe Community College
Associate's degree - MEDICAL OFFICE ADMINISTRATION
Pitt Community College
High school diploma or GED -
Pitt Community college