Lisa Dasilva
Summary
An enthusiastic entry level Teacher Assistant/Paraprofessional interested in securing a position at East Providence School Department. Strong desire to work with children and offer support to students of different learning levels and backgrounds. Capable of assisting teachers in various customized classroom lessons and activities. Always ready to step in and positively impact student learning or assisting teachers needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Office Staff Member
East Side Endodontics
09.2021 - Current
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer relationships.
- Implemented best practices for inventory management of supplies at the front desk, reducing waste while maintaining optimal stock levels.
- Provided support during busy periods by assisting colleagues in managing high volumes of inquiries or tasks.
- Assisted in training new front office staff members for seamless integration into the team.
- Maintained confidentiality of guest information, adhering to data privacy regulations and HIPPA policies to protect the security of sensitive personal details.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times.
- Multitasked by answering phones, intaking data, while checking in and out patients as well as assisting the doctors.
Stylist/Store Manager
Supercuts
01.2015 - Current
- Manage day to day operations ( Scheduling, P & L, Customer Satisfaction)
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
Bar Manager
Grupo Amigos Da Terceira
07.2012 - 04.2016
- Review every event with the Party Coordinator
- Manage Bar inventory, Maximize Profit
- Ensure every function was property staffed
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
Receptionist
Rhode Island Distributing
07.2010 - 07.2012
- Receive and input orders from customers
- Reach out to customers regarding different promotions
- Ensure Customers billing and mailing information are current
- Answer daily phone calls and direct them to proper departments
Manager, Bar, Banquet, Front Of the House
Chelos Restaurants
06.2005 - 07.2010
- Create and implement a continuous training program
- Manage and create all schedules for complete restaurant
- Design new drink menu
- Manage day to day operations of full restaurant
- Go to different locations and help increase standards
Education
Cosmetology Certification -
Empire Beauty School
High School Diploma -
Tolman High School
Medical Billing and Coding-Associates Degree -
Devry University
08.2024
Teacher Assistant Training Program -
Community College of Rhode Island
Warwick, RI08.2024
Skills
- Fluent in Portuguese
- Basic in Spanish
- Professional and mature
- Materials Preparation
- Communication and Interpersonal Skills
- Patience and Empathy
- Organization and Time Management
- Teamwork and Collaboration
- Problem Solving and Critical Thinking
- Attention to Detail
- Creativity and Resourcefulness
- Classroom Management
- Active Listening
- Positive Attitude
- Flexibility and Adaptability
References
References available upon Request
Certification
- Cosmetology License - Rhode Island Board of Cosmetology.
- Medical Billing and Coding Certification
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Front Office Staff Member
East Side Endodontics
09.2021 - Current
Stylist/Store Manager
Supercuts
01.2015 - Current
Bar Manager
Grupo Amigos Da Terceira
07.2012 - 04.2016
Receptionist
Rhode Island Distributing
07.2010 - 07.2012
Manager, Bar, Banquet, Front Of the House
Chelos Restaurants
06.2005 - 07.2010
Cosmetology Certification -
Empire Beauty School
High School Diploma -
Tolman High School
Medical Billing and Coding-Associates Degree -
Devry University
Teacher Assistant Training Program -
Community College of Rhode Island
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