Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Decker

Kingwood,TX

Summary

Dynamic and results-driven Lead Pharmacy Technician with proven expertise at CVS Pharmacy in optimizing workflow and enhancing patient experiences. Skilled in effective communication and proficient in pharmacy software, I excel in problem-solving and training new associates, ensuring efficient operations and high-quality service delivery.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

CVS Pharmacy
10.2010 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales as well as maintain inventory
  • Train new associates


Senior Pharmacy Technician

Walgreen's Pharmacy
03.2007 - 09.2010
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
  • Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.

Education

Associate of Science -

Lone Star College
Houston, TX

Skills

  • Problem-solving skills
  • Patient confidentiality (HIPAA)
  • Teamwork
  • Time Management
  • Effective Communication
  • Critical Thinking
  • Training
  • Leadership
  • Pharmacy software proficiency
  • Drug inventory control
  • Pharmaceutical calculations
  • Medication dispensing
  • Insurance verification
  • Order verification

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Lead Pharmacy Technician

CVS Pharmacy
10.2010 - Current

Senior Pharmacy Technician

Walgreen's Pharmacy
03.2007 - 09.2010

Associate of Science -

Lone Star College

Similar Profiles

CREATE PROFILE