Lisa DellaValle
Management Professional
Sorrento,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Lead/Appeals Analyst
Tidal Basin Group Inc.
Lake Mary, FL
06.2021 - Current
- Conducted training and mentored a team of 31 to promote productivity, accuracy, and commitment to friendly service.
- Provide processing updates to Senior Management and the Department of Children and Family Services Policy Manager daily
- Reviewed, analyzed and rendered determinations on assigned complex and non-complex grievance and appeal issues.
- Utilized guidelines and review tools to conduct extensive research to process grievance and appeal issues.
- Processed and certified documents for accuracy and compliance with government regulations.
Youth Community Manager
CareerSource Central Florida
Orlando, FL
05.2020 - 06.2021
- Provided overall supervision and management of program hiring and training for 1 Youth Coordinator and 20 Summer Youth Consultants training
- Lead the enrollment of 1500 high school aged participants spanning 5 counties
- Facilitated remote workshops to promote and educate parents, employers and Community Partners on program details
- Interacted well with community partners to build connections, nurture relationships and provide weekly outcome reports specific to their organization, including, Orange County Public Schools, Poinciana High School, Crooms Academy, Florida Prosperity Partners and Valencia College
- Collaborated with Senior Management on the program operational budget
Project Accountant/Operations Manager
KRA/EDSI
New Britain, CT
03.2019 - 01.2020
- Presented personality communication skills seminars for more than 100 unit staff, resulting in, positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Serves as the primary contact for daily operations of four (4) American Job Center locations
- Supervise, oversee and evaluate performance of 2 Unit Supervisors, 22 front line staff in 4 locations
- Collaborate with the Senior Director to ensure operations are carried out and consistent with funder policies and procedures
- Performed reviews of employee work performance to check for areas in need of additional training.
Finance & Administration Director
Hartford Job Corps Academy
Hartford, CT
07.2017 - 10.2018
- Supervise and oversee staff of 25 in the Finance, Food Services, IT, Maintenance, Property, Purchasing, Student Records and Wellness departments.
- Manage a total annual budget of 7 Million to a zero-dollar variance and control company resources to ensure cost effectiveness and contractual compliance.
- Provide oversight and control of capital funding and expenditures, financial management activities, and accurately reports activities to the Government and Corporate office per policies and procedures.
- Plan and facilitate center wide all Staff Semi Annual training
Data Integrity Manager
Hartford Job Corps Academy
Hartford, CT
11.2012 - 06.2017
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Monitored data entry and coordinated with multiple departments relating to intake, daily student accountability, leaves, transportation, pay, clothing allowance, separation dates and transition funds for 200 residential/non-residential students.
- Conduct and submit 30 active student folder audits per month and 100% audit semi-annually to ensure accuracy and compliance of student data adhering to strict Government regulations
Education
Bachelor of Science - Education
Dowling College
Oakdale, NY 01.1992 - 05.1993
Associate of Arts - Interior Design
Suffolk Community College
Selden, NY 09.1988 - 05.1990
Skills
Customer Relations, Complaint Resolution, Training, Team Building, Microsoft Office, Management/Leadership, Auditing
Accomplishments
- Consistently met and exceeded the daily production goal of 25 tickets averaging 34 tickets daily with less than a 1% error kickback rate
- Lead the enrollment of 1500 high school aged students into the Summer Youth Program
- Managed a total annual budget of 7 million to a zero-dollar variance
- Incurred no liquidated damage findings or audit concerns on Department of Labor Assessments 2014 - 2017
Timeline
Lead/Appeals Analyst
Tidal Basin Group Inc.
06.2021 - Current
Youth Community Manager
CareerSource Central Florida
05.2020 - 06.2021
Project Accountant/Operations Manager
KRA/EDSI
03.2019 - 01.2020
Finance & Administration Director
Hartford Job Corps Academy
07.2017 - 10.2018
Data Integrity Manager
Hartford Job Corps Academy
11.2012 - 06.2017
Bachelor of Science - Education
Dowling College
01.1992 - 05.1993
Associate of Arts - Interior Design
Suffolk Community College
09.1988 - 05.1990
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