Shamaar Frazier
Customer Service Representative
Sorrento,FL
Summary
With 4 years of experience in customer service and retention, I excel in delivering empathetic support, managing complex issues, and exceeding performance expectations. Skilled in using CRM software, I provide solutions-based service to boost customer loyalty and resolve billing issues. Spearheaded proactive service, personalized consultations, and drove customer satisfaction in a fast-paced retail environment.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Representative - Retention
Spectrum
09.2024 - 05.2025
- Delivered inbound and outbound support to assist with service cancellations and customer retention.
- Used CRM software to document interactions and manage account updates.
- Provided empathetic, solutions-based service to retain customers and resolve complex billing and service issues.
- Consistently exceeded performance expectations in a remote environment.
Customer Service Representative - Product & Technical Support
Apple
11.2023 - 09.2024
- Provided support for customers across both in-store and digital channels with technical and product-related inquiries.
- Assisted with device setup, software troubleshooting, and product recommendations.
- Drove customer loyalty through service plan promotions and personalized consultations.
- Maintained updated knowledge on Apple's products to deliver informed, effective service.
Customer Service Representative - Sales & Finance Support
Conn's HomePlus
12.2022 - 11.2023
- Fostered customer relationships through proactive service and personalized consultations.
- Supported customers through purchasing, financing, and delivery processes with clear communication.
- Prioritized customer satisfaction while meeting sales goals in a retail setting.
Customer Service Representative
Whole Foods Market
09.2021 - 12.2022
- Assisted diverse customers in a fast-paced retail environment with inquiries, returns, and product knowledge.
- Delivered high-quality service while managing multiple priorities and maintaining compliance with store standards.
- Demonstrated in-depth product awareness across departments to enhance customer satisfaction and repeat business.
- Collaborated with team members to resolve escalated issues quickly and effectively.
Education
Associate of Arts (A.A.) - Computer Engineering
Valencia College
Orlando, FL 09.2025 - 08.2026
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL05.2022
Skills
- Time Management
- Escalation Handling
- Conflict Resolution
- Product knowledge
- Customer service
- Problem-solving
- Active Listening
- Troubleshooting
- Remote Support
- Ticketing Systems
- CRM
- Customer Engagement
- Customer Retention
- Microsoft Office
- Adaptability
- Time Management
Timeline
Associate of Arts (A.A.) - Computer Engineering
Valencia College
09.2025 - 08.2026
Customer Service Representative - Retention
Spectrum
09.2024 - 05.2025
Customer Service Representative - Product & Technical Support
Apple
11.2023 - 09.2024
Customer Service Representative - Sales & Finance Support
Conn's HomePlus
12.2022 - 11.2023
Customer Service Representative
Whole Foods Market
09.2021 - 12.2022
High School Diploma -
Flagler Palm Coast High School
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