LISA DEL ROSARIO
Sparks,NV
Summary
Dedicated professional with demonstrated strengths in customer service, time management and team building. Good at troubleshooting problems and building successful solutions. Excellent work ethic and reliable. Constant with building positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Atlantis Assistant Manager
Atlantis
11.2023 - Current
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Managed daily operations of store to ensure efficiency and productivity
- Resolved customer complaints or issues in timely manner
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
- Conducted regular inventory checks and placed orders for supplies as needed
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Atlantis supervisor
Atlantis
09.2022 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Atlantis - server
Atlantis
03.2021 - 09.2022
- Communicated professionally with customers, colleagues and supervisor
- Informed customers of ingredients and allergens to support sensible menu choices
- Trained new servers in company policies, guest service standards and best practices
- Memorized menu additions, changes and limited offerings
Flowing tide pub - server
Flowing tide pub
06.2020 - 03.2021
- Provided exceptional customer service by addressing and resolving guest concerns or complaints
- Restocked stations and completed side work on time
- Satisfied customers with fast, friendly food service
- Achieved sales goals by promoting high-profit items and daily specials.
Olive Garden server
Olive Garden
03.2014 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Six Rivers Charter High School
Arcata, CA2007
Skills
- Money Handling
- Team motivation
- Product and service knowledge
- Staff Supervision
- Schedule oversight
- Customer Relationship Management
- Workload Management
- Professional and Courteous
- Administration and Reporting
Timeline
Atlantis Assistant Manager
Atlantis
11.2023 - Current
Atlantis supervisor
Atlantis
09.2022 - 11.2023
Atlantis - server
Atlantis
03.2021 - 09.2022
Flowing tide pub - server
Flowing tide pub
06.2020 - 03.2021
Olive Garden server
Olive Garden
03.2014 - 03.2018
Six Rivers Charter High School
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