Lisa Delucia
Retail Store Manager
Phoenix,AZ
Summary
With over 29 years in the retail management industry, I am a motivated leader skilled in providing highest level of customer service, people development and visual merchandising.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Paper Source
09.2023 - Current
- Store operations
- Hiring
- Recruiting
- Onboarding
- Inventory control
- Customer experience
- Goal setting
- Results driven customer service
- Visual merchandising
Assistant Store Manager
Bath & Body Works
04.2022 - 09.2023
- Store operations
- Hiring
- Coaching
- Recruiting
- On boarding
- Scheduling
- Goal setting
- Customer experience
- Results driven customer experience
- Visual merchandising
Assistant Store Manager
Columbia Sportswear
11.2020 - 09.2022
- Assist Manager in all store operations
- Visual leader
- Results driven customer service
- Scheduling
- Hiring and training new staff
- Maintained successful inventory control
- Sales forecasting
Market Partner
Monat Global
09.2017 - 09.2022
- Company Overview: Anti aging haircare and skincare business owner
- Clienteling
- Building business
- Product knowledge
- Anti aging haircare and skincare business owner
Assistant Store Manager
Lane Bryant/Cacique
11.2018 - 03.2020
- Assist Store Manager in all daily runnings of our double platinum store.
- Visual leader
- Results driven customer service
- Maintained successful inventory control
- Sales forecasting
- Hiring and training new staff
Assistant Store Manager
White House Black Market
11.2015 - 04.2018
- Assist store manager in all store operations
- Sales driven leader
- Visual manager
- Goal setting
- Scheduling
- Training new staff
- Rehired from previous sister store
Assistant Store Manager
Jones Apparel Group
09.2013 - 11.2016
- Assist store manager in all store operations
- Sales driven leader
- Goal setting
- Visual manager
- Trained new staff
- Scheduling
- Rehired from previous position
Sales Lead
Soma Intimates (ChicosFAS)
03.2010 - 09.2013
- Responsible for assisting management in all store operations
- Providing the highest level of customer service.
- Coaching new staff
- Visual manager
Store Manager
Jones Apparel Group
03.1997 - 08.2002
- Sales driven leader.
- Responsible for providing highest level of customer service.
- Train and Recruit Assistant Managers, Recruitment of New/Seasonal employees
- Sales forecasting/setting team goals/setting individual goals
- Merchandising leader
- Maintain accurate inventory control
- Scheduling.
Store Manager
J. Riggings
03.1992 - 01.1997
- Sales driven leader
- Responsible for providing highest level of customer service
- Train and Recruit all new management
- Recruitment of new and seasonal employees, Sales forecasting/setting team goals/setting individual goals
- Merchandising leader
- Maintain accurate inventory control
- Scheduling.
Education
Associate in Esthetics - undefined
G Skin & Beauty Institute
Chandler, AZAssociate's degree - Liberal Arts & Sciences
Berkshire Community College
Pittsfield, MA 09.1987 - 05.1989
High school diploma - undefined
Skills
Sales driven leader
Merchandising
Forecasting
Recruiting
Payroll
Inventory Control
Sales Management
Supervising experience
Interviewing
Customer service
Loss Prevention
Planograms
Operations Management
POS
Communication skills
Sales
Marketing
Retail sales
Onboarding
Leadership
Time management
Assessments
- Management & leadership skills: Impact & influence, Proficient, 01/22
- Retail customer service, Proficient, 03/24
- Supervisory skills: Motivating & assessing employees, Proficient, 09/20
- Retail customer service, Proficient, 06/24
Timeline
Store Manager
Paper Source
09.2023 - Current
Assistant Store Manager
Bath & Body Works
04.2022 - 09.2023
Assistant Store Manager
Columbia Sportswear
11.2020 - 09.2022
Assistant Store Manager
Lane Bryant/Cacique
11.2018 - 03.2020
Market Partner
Monat Global
09.2017 - 09.2022
Assistant Store Manager
White House Black Market
11.2015 - 04.2018
Assistant Store Manager
Jones Apparel Group
09.2013 - 11.2016
Sales Lead
Soma Intimates (ChicosFAS)
03.2010 - 09.2013
Store Manager
Jones Apparel Group
03.1997 - 08.2002
Store Manager
J. Riggings
03.1992 - 01.1997
Associate's degree - Liberal Arts & Sciences
Berkshire Community College
09.1987 - 05.1989
Associate in Esthetics - undefined
G Skin & Beauty Institute