Lisa Delucia
Retail Store Manager
Phoenix,AZ
Summary
With over 29 years in the retail management industry, I am a motivated leader skilled in providing highest level of customer service, people development and visual merchandising.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Paper Source
09.2023 - Current
- Store operations
- Hiring
- Recruiting
- Onboarding
- Inventory control
- Customer experience
- Goal setting
- Results driven customer service
- Visual merchandising
Assistant Store Manager
Bath & Body Works
04.2022 - 09.2023
- Store operations
- Hiring
- Coaching
- Recruiting
- On boarding
- Scheduling
- Goal setting
- Customer experience
- Results driven customer experience
- Visual merchandising
Assistant Store Manager
Columbia Sportswear
11.2020 - 09.2022
- Assist Manager in all store operations
- Visual leader
- Results driven customer service
- Scheduling
- Hiring and training new staff
- Maintained successful inventory control
- Sales forecasting
Market Partner
Monat Global
09.2017 - 09.2022
- Company Overview: Anti aging haircare and skincare business owner
- Clienteling
- Building business
- Product knowledge
- Anti aging haircare and skincare business owner
Assistant Store Manager
Lane Bryant/Cacique
11.2018 - 03.2020
- Assist Store Manager in all daily runnings of our double platinum store.
- Visual leader
- Results driven customer service
- Maintained successful inventory control
- Sales forecasting
- Hiring and training new staff
Assistant Store Manager
White House Black Market
11.2015 - 04.2018
- Assist store manager in all store operations
- Sales driven leader
- Visual manager
- Goal setting
- Scheduling
- Training new staff
- Rehired from previous sister store
Assistant Store Manager
Jones Apparel Group
09.2013 - 11.2016
- Assist store manager in all store operations
- Sales driven leader
- Goal setting
- Visual manager
- Trained new staff
- Scheduling
- Rehired from previous position
Sales Lead
Soma Intimates (ChicosFAS)
03.2010 - 09.2013
- Responsible for assisting management in all store operations
- Providing the highest level of customer service.
- Coaching new staff
- Visual manager
Store Manager
Jones Apparel Group
03.1997 - 08.2002
- Sales driven leader.
- Responsible for providing highest level of customer service.
- Train and Recruit Assistant Managers, Recruitment of New/Seasonal employees
- Sales forecasting/setting team goals/setting individual goals
- Merchandising leader
- Maintain accurate inventory control
- Scheduling.
Store Manager
J. Riggings
03.1992 - 01.1997
- Sales driven leader
- Responsible for providing highest level of customer service
- Train and Recruit all new management
- Recruitment of new and seasonal employees, Sales forecasting/setting team goals/setting individual goals
- Merchandising leader
- Maintain accurate inventory control
- Scheduling.
Education
Associate in Esthetics - undefined
G Skin & Beauty Institute
Chandler, AZAssociate's degree - Liberal Arts & Sciences
Berkshire Community College
Pittsfield, MA 09.1987 - 05.1989
High school diploma - undefined
Skills
Sales driven leader
Assessments
- Management & leadership skills: Impact & influence, Proficient, 01/22
- Retail customer service, Proficient, 03/24
- Supervisory skills: Motivating & assessing employees, Proficient, 09/20
- Retail customer service, Proficient, 06/24
Timeline
Store Manager
Paper Source
09.2023 - Current
Assistant Store Manager
Bath & Body Works
04.2022 - 09.2023
Assistant Store Manager
Columbia Sportswear
11.2020 - 09.2022
Assistant Store Manager
Lane Bryant/Cacique
11.2018 - 03.2020
Market Partner
Monat Global
09.2017 - 09.2022
Assistant Store Manager
White House Black Market
11.2015 - 04.2018
Assistant Store Manager
Jones Apparel Group
09.2013 - 11.2016
Sales Lead
Soma Intimates (ChicosFAS)
03.2010 - 09.2013
Store Manager
Jones Apparel Group
03.1997 - 08.2002
Store Manager
J. Riggings
03.1992 - 01.1997
Associate's degree - Liberal Arts & Sciences
Berkshire Community College
09.1987 - 05.1989
Associate in Esthetics - undefined
G Skin & Beauty Institute