Lisa Dennis
Bolivia,NC
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
26
26
years of professional experience
Work History
Customer Service Specialist
UCX Flooring/ Formerly Belknap White Group
06.2014 - 08.2025
- Answered over 100 calls and emails per shift to meet fast-paced call center demands.
- Kept up-to-date with product knowledge through ongoing training sessions, ensuring accurate information delivery during client interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Consistently met or exceeded performance metrics, demonstrating commitment to quality work and continuous improvement.
Customer Service Representative
Robert Allen Group
11.1999 - 06.2014
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service to customer, sales reps and team members
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Applied Science - Business
Newbury College
Brookline06-1996
Skills
- Customer service
- Specializing in hard surface flooring
- Customer and sales relations
- Pricing and availability quotes
- Complaint resolution
- Customer order management including follow up on deliveries and backorders
Timeline
Customer Service Specialist
UCX Flooring/ Formerly Belknap White Group
06.2014 - 08.2025
Customer Service Representative
Robert Allen Group
11.1999 - 06.2014
Associate of Applied Science - Business
Newbury College
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