Lisa M. Dickenson
Kimberly,ID
Summary
Experienced registered nurse with strong leadership skills and knowledge seeking an opportunity to share a positive can-do attitude and improve patient care. Passionate about delivering high-quality healthcare and making a meaningful impact on patients\' lives. Committed to continuous learning and staying updated with the latest advancements in the field. Known for creating a positive workplace culture and leading high-performing teams.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager Nursing and Patient Care, Medical Unit
St. Luke's MWMC
12.2021 - Current
- Managed a team of 70 nurses/CNA's, providing guidance and support to ensure high-quality patient care
- Managed department budget effectively by bringing LPN's back to acute care in a Team Nursing model, reducing contract nursing costs by more than 30% without compromising quality of care
- Implemented Team Nursing protocols and procedures to improve efficiency and effectiveness of nursing operations
- Developed and maintained strong relationships with healthcare providers, vendors, and other stakeholders to facilitate seamless coordination of patient care
- Oversaw the recruitment, hiring, and training of nursing staff, ensuring compliance with all regulatory requirements
- Implemented safety protocols to minimize workplace injuries among nursing staff
- Investigated incidents or complaints related to nursing practice or patient care, implementing corrective actions as necessary
- Demonstrated strong leadership skills by effectively managing conflicts among staff members and promoting a positive work environment
Assistant Nurse Manager, CPU
St. Luke's MWMC
01.2021 - 11.2021
- Maintained up-to-date knowledge of industry trends, best practices, and regulatory guidelines to ensure compliance within department
- Conducted performance evaluations for nursing staff providing constructive feedback and identifying areas for growth or additional training
- Mentored and coached new nurses, providing guidance on clinical skills, documentation practices, and professional development opportunities
- Implemented safety protocols to minimize workplace injuries among nursing staff
Critical Care Nurse, CSU
St. Luke's MWMC
03.2020 - 01.2021
- Critical Care Float nurse, trained in ICU, IMCU, and Cath Lab
- Delivered high-quality direct patient care to diverse populations in critical care settings including trauma, cardiovascular, neurologic, pulmonary, and surgical cases.
- Provided compassionate end-of-life care, supporting patients and their families during difficult transitions.
- Managed complex ventilation settings and titrated vasoactive medications following established protocols and physician orders.
- Enhanced patient recovery by implementing evidence-based critical care nursing practices.
Hospital Coordinator, PRN
Rapid City Regional Hospital
07.2019 - 03.2020
- Planned, organized, directed, and coordinated the delivery of care for the hospital working closely with hospital administration.
- Clinical resource for nursing and ancillary disciplines to provide the highest level of care for patients
- Manages conflict and customer relations utilizing active listening, diffusing, and other communication techniques that promote successful resolution
Clinical Resource Nurse, Heart and Vascular Unit
Rapid City Regional Hospital
06.2016 - 03.2020
- Charge nurse for Heart and Vascular Unit and Cardiac Observation Unit
- Ensured adequate staffing and appropriate patient assignments
- Mentored new graduate nurses as they come off of orientation
Registered Nurse Supervisor
Fromm Dermatology
06.2014 - 06.2016
CNA
Golden Living Care Center
01.2014 - 05.2015
CNA
Golden Living Care Center
12.2012 - 01.2014
Patient Care Tech
Rapid City Regional Health
06.2012 - 12.2012
- Float Pool/Progressive Care Unit/ICU
CNA
Pioneer Manor
04.2011 - 06.2012
Medical Sales
Zee Medical, Inc.
05.2009 - 08.2010
Branch Manager
Airgas Intermountain
08.2002 - 04.2009
Branch Manager
Airgas Northern California and Nevada
08.1996 - 08.2002
Education
Bachelor of Science - Nursing
12.2020
Associate of Science - Nursing
12.2013
Leadership Honors Graduate December2013
Skills
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Cross-functional teamwork
Accomplishments
- Nurse Excellence Award 2024 - Successfully implemented Team Nursing on the Medical Unit, bringing LPNs back to the bedside in acute care to reduce reliance on contract nursing and stabilize our workforce
Certification
- Certified Telemetry Registered Nurse
- BLS- Basic Life Support - Current
- ACLS - Advanced Cardiac Life Support - Lapsed
- PALS - Pediatric Advanced Life Support - Lapsed
- TNCC - Trauma Nurse Core Course - Lapsed
ACTIVITIES
- ANA Idaho Member - Current
- Patient and Caregiver Engagement Counsel, RCRH Member - 9/2017-3/2020
- Student Nurse Association Member - 3/2011-3/2014
- USD Nursing Student Senate Member1/2013-1/2015
Timeline
Manager Nursing and Patient Care, Medical Unit - St. Luke's MWMC
12.2021 - Current
Assistant Nurse Manager, CPU - St. Luke's MWMC
01.2021 - 11.2021
Critical Care Nurse, CSU - St. Luke's MWMC
03.2020 - 01.2021
Hospital Coordinator, PRN - Rapid City Regional Hospital
07.2019 - 03.2020
Clinical Resource Nurse, Heart and Vascular Unit - Rapid City Regional Hospital
06.2016 - 03.2020
Registered Nurse Supervisor - Fromm Dermatology
06.2014 - 06.2016
CNA - Golden Living Care Center
01.2014 - 05.2015
CNA - Golden Living Care Center
12.2012 - 01.2014
Patient Care Tech - Rapid City Regional Health
06.2012 - 12.2012
CNA - Pioneer Manor
04.2011 - 06.2012
Medical Sales - Zee Medical, Inc.
05.2009 - 08.2010
Branch Manager - Airgas Intermountain
08.2002 - 04.2009
Branch Manager - Airgas Northern California and Nevada
08.1996 - 08.2002
University of South Dakota - Associate of Science, Nursing
Western Governors University - Bachelor of Science, Nursing
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