Lisa Dorey
Three Rivers
Summary
Results-driven Assistant Store Manager with a strong background in team leadership and inventory management. Demonstrated ability to train employees and manage daily operations, ensuring high standards of customer service and store efficiency.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work History
Assistant Store Manager
Tractor Supply Company
Three Rivers
07.2025 - Current
- Assisted in managing daily store operations and employee schedules.
- Supported inventory management through stock organization and replenishment.
- Provided customer service by addressing inquiries and resolving issues.
- Trained new employees on store policies and procedures.
- Maintained cleanliness and organization of sales floor and stockroom.
- Executed merchandising strategies to enhance product visibility and appeal.
- Collaborated with team members to achieve store goals and improve efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Team Leader
Tractor Supply Company
Three Rivers
10.2024 - 07.2025
- Led team in daily operations and ensured adherence to company policies.
- Trained new employees on product knowledge and customer service standards.
- Coordinated inventory management and restocking of merchandise on the sales floor.
- Assisted customers with inquiries and provided solutions to enhance satisfaction.
- Monitored team performance and provided feedback to enhance efficiency.
- Organized promotional displays to attract customer interest and drive sales.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured proper alignment and placement of signs for visibility and aesthetic appeal.
- Developed cash handling procedures for increased security and accuracy.
- Provided customer support by resolving transaction-related issues promptly.
Owner
Natural reflections photography
Three Rivers
02.2018 - 01.2025
- Captured high-quality images for various events and portraits.
- Managed client consultations to understand photography needs and preferences.
- Edited photographs using industry-standard software to enhance visual appeal.
- Coordinated photoshoots, ensuring proper setup and equipment readiness.
- Developed marketing materials to promote photography services and attract clients.
- Established strong relationships with clients through effective communication and service.
- Organized workflow processes for efficient scheduling and project management.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Hosted special events to boost brand awareness and increase community engagement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Dog Bather
Ruff cutts
Portage
07.2016 - 09.2019
- Bathed dogs using specialized shampoo and conditioning products.
- Brushed and groomed fur to remove loose hair and tangles.
- Ensured cleanliness of bathing area and equipment after each use.
- Monitored dog behavior during bathing for safety and comfort.
- Maintained inventory of grooming supplies and reported shortages promptly.
- Trained new staff on proper bathing techniques and safety protocols.
- Maintained cleanliness of the facility at all times.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Monitored animals for signs of distress or discomfort during bath time.
- Greeted customers warmly upon arrival.
- Educated customers on proper care techniques for their pets.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Walked dogs while enforcing good behavior and manners.
- Bathed large number of animals during each shift.
Baker, cashier, stocker
H and b market
Portage
03.2013 - 08.2014
- Crafted a variety of bread and pastries from scratch daily.
- Operated ovens, mixers, and other baking equipment efficiently.
- Maintained cleanliness and organization of the baking area consistently.
- Inventoried ingredients and supplies to ensure availability for baking tasks.
- Followed recipes precisely to ensure product quality and consistency.
- Assisted in training new bakers on techniques and safety procedures.
- Monitored baking times and temperatures to prevent product overcooking or burning.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Processed customer transactions efficiently at a busy retail location.
- Maintained accurate cash drawer and balanced registers during shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure smooth store operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with products to maintain organized displays.
- Assisted customers in locating items throughout the store.
- Operated pallet jacks and hand trucks for product movement.
- Ensured cleanliness and safety standards were upheld in storage areas.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Provided customer service by answering questions about product location, price and availability.
Education
Liberty Online School
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Cash handling procedures
- Employee training
- Team leadership
- Complaint resolution
- Performance monitoring
- Time management
- Problem solving
- Conflict resolution
- Customer service excellence
- Project management
- Customer service
- Microsoft Office Suite
- Cash handling
- Attention to detail
- Clear communication
- Point-of-sale system
- Inventory restocking
- Refunds and exchanges
- Time management skills
- Drawer balancing
- Sales expertise
- Inventory counting
- Customer service management
- Relationship building and management
References
References available upon request.
Timeline
Assistant Store Manager
Tractor Supply Company
07.2025 - Current
Team Leader
Tractor Supply Company
10.2024 - 07.2025
Owner
Natural reflections photography
02.2018 - 01.2025
Dog Bather
Ruff cutts
07.2016 - 09.2019
Baker, cashier, stocker
H and b market
03.2013 - 08.2014
Liberty Online School