Lisa Dougherty
Navarre,FL
Summary
Efficient Emergency Room Registrar known for high productivity and ability to complete tasks swiftly and accurately. Skilled in patient intake procedures, medical billing, and data management, ensuring smooth operational flow in fast-paced environments. Excel in communication, empathy, and problem-solving, vital for navigating stressful situations and providing exceptional patient care. Ready to leverage specialized skills to contribute effectively to healthcare teams.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Emergency Room Registrar
Gulf Breeze Hospital
Gulf Breeze, FL
09.2014 - Current
- Verified patient insurance information and collected copays, if necessary.
- Accurately documented patient information according to hospital policies and procedures.
- Served as a liaison between physicians and other departments within the hospital setting.
- Collaborated with nursing staff on admission processes for new arrivals to the ER.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
Customer Service Representative
FedEx
Fort Walton Beach, FL
03.2011 - 09.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
Customer Service Coordinator
Khols Department Store
Fort Walton Beach, FL
03.2010 - 03.2011
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Identified potential opportunities for improvement within the customer service department.
- Collaborated with other departments to resolve complex customer issues quickly.
Head Bank Teller
Wells Fargo
International Falls, MN
07.2004 - 07.2009
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Ensured compliance with bank policies and procedures regarding security measures, internal controls and audit requirements.
- Evaluated, documented and provided on-going feedback to tellers to improve work performance.
Office Manager
Rainy Lake Houseboats
International Falls, MN
08.1997 - 01.2007
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Education
High School Diploma -
Littlefork-Bigfalls Highschool
Littlefork05-1988
Skills
- Medical Terminology
- Insurance Verification
- Compassionate patient care
- Clinical Documentation
- Disaster Response
- Medical team collaboration
- Adaptable and Flexible
- Time management abilities
- Office Management
- Customer Service
- Problem-solving aptitude
- Analytical Skills
- Data Management
Certification
CHAA Representative. NAHAM - 2022
Timeline
Emergency Room Registrar
Gulf Breeze Hospital
09.2014 - Current
Customer Service Representative
FedEx
03.2011 - 09.2014
Customer Service Coordinator
Khols Department Store
03.2010 - 03.2011
Head Bank Teller
Wells Fargo
07.2004 - 07.2009
Office Manager
Rainy Lake Houseboats
08.1997 - 01.2007
CHAA Representative. NAHAM - 2022
High School Diploma -
Littlefork-Bigfalls Highschool
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