DANIEL ANDERSON
NAVARRE,FL
Summary
Information Technology Professional with experience since 2009, starting as help desk for basic end user support. Expertise includes Microsoft help desk, infrastructure installation, Cisco Networking help desk, and supervisory experience serving as Site Lead for AT&T, overseeing telephony installations at U.S Embassies OCONUS on behalf of the Department of State.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cable Technician
Glaze Communications
05.2025 - Current
- Installed and maintained cable systems, ensuring optimal performance and reliability.
- Diagnosed and resolved network issues, enhancing service quality for customers.
- Conducted routine inspections of cable infrastructure to identify potential upgrades and repairs.
- Collaborated with team members to streamline installation processes, improving efficiency and reducing downtime.
Site Lead
AT&T Telecommunications
01.2022 - 09.2024
- Employees on the AT&T installation team travel the world to US embassies to upgrade and install telecommunication systems
- Duties consist of installation of switches and routers as per the instruction of the network drawings and rack elevations
- Copper and fiber cabling are routed into racks for termination and testing
- The network configuration is amended to suit the design of the installation site's networking needs
- Telephony services are provided for employees before they move in, utilizing Cisco Call Manager
- Network segregation between secure and non-secure spaces is ensured, while a report is provided for the Government showing a 100% success rate for all installed network cabling
- Red lines and cable records are provided for the customer as the installation is completed
- Racks are grounded and power backup is installed as per instruction
- Customer education classes are provided during the final move in
Network Analyst
Sosi
01.2020 - 01.2021
- Daily duties consist of end user support, configuration of networking equipment and cabling infrastructure for networking racks
- LAN/WAN configuration modifications are applied to devices pending user request and approval
- Ports, protocols and services are modified in response to outside network infiltration
- Monitoring of ISP circuits and trunk links to DOD networks and coordinating with ISP associates to determine the cause of loss of connectivity
- Firewall modifications are made for the Army Network at the installation level
Network Administrator
General Dynamics
01.2019 - 01.2020
- As an employee for GDIT, worked as a Network Administrator for the US-BICESX Program
- Daily activities consist of monitoring network devices on SolarWinds
- Adding and removing network devices on Cisco Call Manager
- Patching devices according to DISA STIGS and providing internet connectivity support to end users
- Troubleshooting and installation of networking devices overseas is expected of networking associates
- Monitoring of ISP circuits and trunk links to DOD networks overseas
- Coordinating with ISP associates to determine the cause of loss of connectivity downrange
- VTC call meeting and bridge setup are part of daily duties for customer support
Systems Maintenance Lead
DynCorp International
01.2018 - 01.2019
- Installation and Maintenance of the Trojan Analytical Node
- Windows Server 2012 R2 management and LAN troubleshooting are some of the weekly duties performed
- Servers are updated with most current Windows security patches weekly
- User credentials are verified, and accounts created in Active Directory
- End user support is provided 24/7 by the Systems Maintenance Lead for any desktop or network connectivity issues encountered by DOD employees
Engineering and Infrastructure Technician
General Dynamics
01.2017 - 01.2018
- Planning and Installation of horizontal and vertical cabling infrastructure in DOD facilities
- Conducting site surveys
- Ordering materials
- Installation of cabling infrastructure
- Terminating single mode and multi-mode fiber optic lines into routing equipment racks via patch panels
- Installing Ethernet cabling to DOD specific color coding and security regulations
- Installing all cabling into RJ-45 connector wall mounted panels to facilitate troubleshooting and tracking of network devices post install
Senior Service Desk Technician
General Dynamics
01.2016 - 01.2017
- Worked at the help desk government employees with information technology related problems while ensuring all internet services were in good order to complete work related tasks
- Assisting users with Power Point, Excel, Outlook and Microsoft Windows proprietary applications
- Daily tasks included, the installation and re-imaging of Window's operating systems on end user devices, Microsoft Exchange accounts set-up and installation for end users, and troubleshooting of the accounts and systems
- Termination and installation of Cat6 Ethernet cables, coaxial cable, and fiber optic cable from the Satellite wide area network suite, to end user devices
- Use of Active Directory to manage user accounts on the domain used by government employees
Cabling Technician
American Systems
01.2015 - 01.2016
- Installation of backbone fiber and large amounts of Cat6 Ethernet cable in government facilities
- After Installation of cable from services closets to appropriate drop locations, the cables are tested for signal strength and continuity
- The cables are then routed into communications closets where cabling is routed into equipment racks and terminated into patch panels
- Termination and testing of fiber optic and copper cabling to ensure proper connections are included in the daily tasks
Help Desk Analyst Tier 1
United States Marine Corps
01.2009 - 01.2015
- Worked at the systems and network operations center for the Installation at Cherry Point, North Carolina from Jan 2009 to Jan 2015
- Assisted customers in desktop support problems for Microsoft Windows 7 and minor networking issues
- Provided help desk support at the installation level for thousands of employees
- Troubleshooting steps were communicated over the phone with clients and tickets were created in the Remedy system
- If problems could not be resolved via phone call, tickets were forwarded to Tier 2 support or the local technician for further assistance
- Updated cryptographic keys weekly using COMSEC fill devices such as the SKL and CYZ-10 for communications integrity and security
Education
High School Diploma -
Navarre High School
Navarre, Florida05.2008
Skills
- Cisco IOS
- Windows OS
- Fiber Optics
- Network Administration
- CUCM
- Active Directory
- Infrastructure
- Telephony
- Network Security
- Troubleshooting
- Cabling
- Help Desk
Certification
- CCNA - Cisco
- CCNA CyberOps - Cisco
- CompTIA A+ - CompTIA
- CompTIA Network+ - CompTIA
- CompTIA Security+ - CompTIA
- ITIL V4 - ITIL
Timeline
Cable Technician
Glaze Communications
05.2025 - Current
Site Lead
AT&T Telecommunications
01.2022 - 09.2024
Network Analyst
Sosi
01.2020 - 01.2021
Network Administrator
General Dynamics
01.2019 - 01.2020
Systems Maintenance Lead
DynCorp International
01.2018 - 01.2019
Engineering and Infrastructure Technician
General Dynamics
01.2017 - 01.2018
Senior Service Desk Technician
General Dynamics
01.2016 - 01.2017
Cabling Technician
American Systems
01.2015 - 01.2016
Help Desk Analyst Tier 1
United States Marine Corps
01.2009 - 01.2015
High School Diploma -
Navarre High School
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