Eduardo Fajardo
Downey,Ca
Summary
Dedicated and detail-oriented Field Engineering Operations Senior Technician with 20 years of experience in configuring, maintaining, and troubleshooting network systems in a field and data center environment. Adept at optimizing network performance, ensuring uptime, and implementing security protocols.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Field Engineering Operations Senior Technician
Cox Communications
Foothill Ranch, Ca
04.2015 - Current
- Install, configure, and maintain DWDM, MPLS, TCP/IP routed data and Carrier Ethernet circuits ensuring seamless connectivity for customer
- Troubleshoot Cox Business network to isolate and determine solutions for service failures using test equipment such as VIAVI, EXFO, JDSU, and monitoring tools ensuring service level agreement (SLA) meet or exceed customers’ expectations
- Proficient using trouble ticket application (Remedy) to log and track customer related issues
- Collaborate with cross-functional teams to implement security protocols, minimizing vulnerabilities
- Monitor network performance using tools such as, e.g., SolarWinds, CB Neat
- Provide technical support and training to end-users, enhancing operational efficiency
- Coordinated with vendors for hardware replacements and warranty claims
- Part of on-call rotation to provide Cox Business customers with 24x7x365 escalation support
Technical Support Specialist
Cox Communications
San Diego, Ca
10.2005 - 10.2011
- Documented network configurations and created detailed troubleshooting guides
- Monitored and analyzed network traffic to identify potential bottlenecks
- Resolved escalated Remedy trouble tickets issued by Technical Support Representatives and other departments by using the DMS switch, Tellabs Metrowatch, Cisco and Nokia CLI
- Troubleshot Nokia and Cisco routers and switches to test and diagnose network performance issues and/or conduct CPE configuration modifications
- Part of on-call rotation to provide Cox Business customers with 24x7x365 escalation support
- Diagnosed and troubleshot service issues reported by Cox Business customers regarding Data, Telephony, MetroE, MPLS, DS3, T1 and EWAN circuits
Education
Bachelor’s Degree - Information Technology Management
California State University San Marcos
San Marcos, CA01.2003
Skills
- TCP/IP
- DNS
- DHCP
- VLAN
- BGP
- OSPF
- EIGRP
- Routers
- Switches
- VoIP Systems
- OTDR Meter
- MeterVIAV
- JDSU Meter
- Cisco IOS
- Nokia IOS
- SolarWinds
- SecureCRT
- PuTTY
- Network Documentation
- Troubleshooting
- Customer Service
Certification
• Nokia Network Routing Specialist (NRS 1) 2025 - 2028
• Cisco Certified Network Associate (CCNA) 2025-2028
• Google Cybersecurity Certification - Google (August 2025)
References
Available upon request.
Timeline
Field Engineering Operations Senior Technician
Cox Communications
04.2015 - Current
Technical Support Specialist
Cox Communications
10.2005 - 10.2011
Bachelor’s Degree - Information Technology Management
California State University San Marcos