Lisa Douglas
Coram,USA
Summary
Driven customer service professional with over 15 years of experience in high-volume environments, specializing in customer satisfaction and effective issue resolution. Proven track record of exceeding response time goals while enhancing customer experiences across diverse sectors, including healthcare and retail. Expertise in maintaining compliance with health regulations and fostering strong customer relationships contributes to a seamless service experience. Committed to delivering exceptional service and improving operational efficiency, particularly in remote settings.
Overview
19
19
years of professional experience
Work History
Customer Service
Internal Revenue Service
08.2024 - Current
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved customer inquiries and issues promptly and effectively, maintaining a high level of customer satisfaction
General Customer Service
Buttercup Dairy
06.2021 - 08.2024
- Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
- Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences
Dietary Department
Water's Edge Rehab and Nursing Center
06.2018 - 06.2021
- Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
- Followed proper sanitation procedures in handling food, utensils, and equipment to maintain a clean and safe environment
- Collaborated with kitchen staff to ensure timely delivery of meals to patients' rooms
- Followed infection control protocols while handling food items and maintaining personal hygiene
Sales Inside Representative
DRI Relays Inc.
06.2006 - 10.2018
- Consistently exceeded sales targets by XX% each quarter, resulting in recognition as top-performing sales representative
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a XX% improvement in customer satisfaction ratings
- Provided exceptional customer service by actively listening to customer needs and recommending appropriate products or solutions
Education
Diploma -
Sachem North High School
Lake Ronkonkoma, NY06.1985
Skills
- Proficient in QAD software
- Order entry management
- Experienced with Microsoft Word
- Order tracking coordination
- Culinary meal preparation
- Develop customer relationships
- Customer service expertise
- Foodservice and preparation
- Call center customer service
- Sales and customer service
Timeline
Customer Service
Internal Revenue Service
08.2024 - Current
General Customer Service
Buttercup Dairy
06.2021 - 08.2024
Dietary Department
Water's Edge Rehab and Nursing Center
06.2018 - 06.2021
Sales Inside Representative
DRI Relays Inc.
06.2006 - 10.2018
Diploma -
Sachem North High School