Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Justice

Grover,MO

Summary

Leveraging professional experience and business knowledge acquired through contract administration and client services to successfully meet the goals of my position. Frequently praised by clients for quality of work produced, I have consistently demonstrated the ability to achieve MiTek's stated customer service objectives.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

MiTek, Inc.
Chesterfield, MO
09.2019 - Current
  • Leading customer support for MiTek's two largest customers. Builders FirstSource (BFS) purchases upwards of $160 million of steel per year
  • Responsible for maintaining low wait time and high service levels for customer interactions
  • Proven ability to enhance customer experience by promptly and completely responding to customer requests including order process, providing product details, and complaint tracking
  • Work closely with manufacturing and shipping departments to ensure on-time order delivery
  • Initiate tracking of customer complaints including invoices issues, shipping errors, and activities such as issuing returns of materials, credits, and debits
  • Initiate follow up with customers to effectively communicate order-related information including backorders and other unexpected changes and delays
  • In support of corporate culture and community, reignited the company-wide annual golf tournament, taking responsibility for all aspects of planning and executing. Event attracts over 100 golfers.

PORTFOLIO LEASE COORDINATOR

Cushman & Wakefield
Des Peres, MO
06.2018 - 07.2019
  • Client interface and negotiate with landlords
  • Review and audit leases
  • Worked on largest account of 15k Edward Jones branches.

SUMMER INTERN/BUSINESS OPERATIONS ASSISTANT

Kalibr Investment Management
Creve Coeur, MO
05.2017 - 08.2017
  • Provided operatons support to Principal in fast-paced start-up.

Education

Bachelor of Science - Business Administration

Missouri Baptist University
St Louis, MO
12-2018

High School Diploma -

Westminster Christian Academy
Town And Country, MO
05-2013

Skills

  • Client Services
  • Communication
  • Problem Solving
  • Microsoft Suite
  • Citrix and QAD Software
  • Saleforce

References

Deanna Zwyers - MiTek

Senior Customer Service Manager - Former Manager

Email: dzwyers@mii.com

Rinita Roddy - MiTek

Customer Service Manager - Current Manager

Email: rroddy@mii.com

Norm McKenna - MiTek

Executive Director of National Accounts III - Account Manager for BFS

Email: nmckenna@mii.com

Timeline

Customer Service Representative

MiTek, Inc.
09.2019 - Current

PORTFOLIO LEASE COORDINATOR

Cushman & Wakefield
06.2018 - 07.2019

SUMMER INTERN/BUSINESS OPERATIONS ASSISTANT

Kalibr Investment Management
05.2017 - 08.2017

Bachelor of Science - Business Administration

Missouri Baptist University

High School Diploma -

Westminster Christian Academy

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Emily Justice