Yelena Rodriguez
Customer Service Associate
New York
Summary
As professional with high standards and focus on results, proficient at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring prime team collaboration and positive outcomes. Seasoned in getting results, valued for positive attitude and macro-level approach.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Associate
Emerson LLLP
04.2018 - Current
- Process customer Purchase Orders, credit cards, and invoices
- Manage inventory and order fulfillment
- Review administrative reports and ensure compliance with best practices
- Critically engage with customers and appropriate contacts for problem resolution
- Quote customers with the aim of keeping or winning key customer accounts
- Organize and maintain customer documentation according to retention policies
- Assist financial agents in correcting billing issues to minimize late collection payments
- Aided in the creation of digital process used in service center work flow
- Use expertise to provide feedback during testing sessions for organizational integrations with a track record of 100% completion of test threads
- Trained new associates on duties and company operations and policies
Inside Sales
SIT Indeva
02.2016 - 03.2018
- Price special and standard products
- Answer technical inquiries about product lines
- Construct and maintain master price lists for OEMs to streamline order entry and track history of products sold
- Run credit reports on new customers using reference sources
- Use Microsoft Dynamics and Oracle for sales activity and inventory management
- Communicate with headquarters and sales team
- Championed internal training initiatives for new hires
- Redirected customer inquiries and questions to the correct department and individuals
Student Aide
Dyson College Dean’s Office
05.2012 - 05.2015
- Answered phones, filed documents, assisted students and faculty
- Completed projects using Word and Excel
Education
B.A. - History, Philosophy
Pace University, Pforzheimer Honors College
New York, NY 09.2010 - 01.2016
High School - undefined
Christ the King Regional High School
Middle Village, NY 09.2006 - 06.2010
Skills
- Microsoft 365 apps
- Oracle data and supply chain management system
- CRM Cloud
- Shipping Manager software
- QAD Precision
- Interpersonal skills
- Writing skills (55 wpm)
- Team collaboration
- Problem resolution
Accomplishments
- Given SPOT Awards by sales team for exceptional service and support in 2018
- Recognized with the Going the Extra Mile award in 2021
- Collaborated a team of 10+ in the development of MSS LCS North America Implementation from 2021 to 2022.
- Recipient of Above and Beyond award as part of the FY22 President's Club
Activities
- Academic Distinctions, Academic Commencement Medal for Achievement in History, 05/01/16
- Writing Enhanced Award, 05/01/15
- Sigma Alpha Pi, 12/01/14-Present
- Phi Alpha Theta, 05/01/14-Present
- Golden Key International Honors Society, 04/01/14-Present
- Alpha Chi, 02/01/14-Present
- Exploring Programs: Citibank Smith Barney – Business, Credit Suisse First Boston – Accounting, Deloitte and Touche – Corporate Law
Timeline
Customer Service Associate
Emerson LLLP
04.2018 - Current
Inside Sales
SIT Indeva
02.2016 - 03.2018
Student Aide
Dyson College Dean’s Office
05.2012 - 05.2015
B.A. - History, Philosophy
Pace University, Pforzheimer Honors College
09.2010 - 01.2016
High School - undefined
Christ the King Regional High School
09.2006 - 06.2010
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