Lisa DuBose
Mission Viejo,CA
Summary
Dedicated manager with strong skills in team leadership and task delegation. Proven ability to implement effective training programs and maintain high operational standards, leading to increased customer satisfaction and sales performance.
Overview
8
8
years of professional experience
Work History
Manager
At Home Decor Superstore
Foothill Ranch, CA
03.2022 - 09.2025
- Developed and implemented training programs to improve employee performance and customer service skills.
- Coordinated visual merchandising strategies to elevate store presentation and drive sales engagement.
- Fostered collaboration among cross-functional teams to achieve strategic business objectives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Trained new employees on proper cash routines, procedures, and requirements.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Cashier/clerk
Macys Department Store
Mission Viejo, CA
05.2017 - 06.2020
- Managed cash transactions efficiently, ensuring accuracy in handling payments and change.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science -
Golden West College
Huntington Beach, CA06-1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Staff training and development
- Task delegation
- Sales techniques
Timeline
Manager
At Home Decor Superstore
03.2022 - 09.2025
Cashier/clerk
Macys Department Store
05.2017 - 06.2020
Associate of Science -
Golden West College