Lisa Duffy
Oswego,IL
Summary
Skilled Veterinary Technician with 17 years of experience, adept in medication administration and client education. Excelled in delivering high-quality patient care, achieving consistent client satisfaction. Demonstrated strong multitasking abilities and a commitment to team success, enhancing both animal wellness and customer trust.
Overview
20
20
years of professional experience
Work History
Veterinary Technician
Hobson Valley Animal Clinic
08.2007 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Assistant Sales Manager
XSport Fitness
06.2006 - 08.2007
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Animal Care Intern
Brookfield Zoo
01.2007 - 04.2007
- Collaborated with team members to develop engaging enrichment activities, stimulating positive behaviors in animals.
- Contributed to efficient facility operations by cleaning and maintaining animal enclosures and habitats.
- Promoted public awareness of animal conservation efforts through educational presentations and demonstrations.
Animal Care Intern
Shedd Aquarium
05.2005 - 10.2005
- Maintained accurate records of animal care activities, ensuring compliance with industry standards and regulations.
- Supported research projects by collecting data on animal behavior, growth patterns, and habitat usage.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
Education
Bachelor of Science - Biology
Western Illinois University
Macomb, ILSkills
- Medication administration
- Surgical procedures and support
- Medical history collection
- Client education
- Treatment administration
- Medication dispensing
- Laboratory skills
Timeline
Veterinary Technician
Hobson Valley Animal Clinic
08.2007 - Current
Animal Care Intern
Brookfield Zoo
01.2007 - 04.2007
Assistant Sales Manager
XSport Fitness
06.2006 - 08.2007
Animal Care Intern
Shedd Aquarium
05.2005 - 10.2005
Bachelor of Science - Biology
Western Illinois University
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