Lisa Dulan
Depauw,IN
Summary
Licensed Insurance Member Services Representative with over 15 years of diverse experience in risk assessment, policy management, and client consultation. Expertise in streamlining processes to enhance operational efficiency and effectively resolve customer issues. Known for strong collaboration skills, adaptability, and reliability in dynamic environments, consistently contributing to team success and client satisfaction. Committed to delivering exceptional service and fostering long-term relationships through proactive communication and personalized solutions.
Overview
11
11
years of professional experience
Work History
Member Services/ Licensed Insurance Representative
Teleperformance USA
Remote
05.2022 - 12.2025
- Facilitated communication with members on auto insurance inquiries to ensure clarity and satisfaction.
- Implemented and maintained confidentiality protocols to protect sensitive member data.
- Resolved member concerns on first contact, utilizing retention strategies to enhance customer loyalty.
- Conducted in-depth analysis of customer needs to identify and suggest appropriate insurance solutions, contributing to elevated client satisfaction.
- Achieved and sustained customer satisfaction rating exceeding 95%.
- Guided junior representatives in implementing best practices for customer service and policy management.
Security Officer
Allied Universal
Louisville, KY
08.2021 - 05.2022
- Implemented rigorous access control measures, contributing to a secure environment.
- Prevented theft through meticulous visual inspection and advanced detection tools.
- Conducted regular foot patrols, maintaining vigilance and readiness to respond to incidents.
- Analyzed surveillance footage to identify and mitigate potential security threats effectively.
- Maintained detailed logs of security checks and incidents, ensuring accountability.
Class I Industrial Cleaner
Harvard Maintenance, Inc/Formerly Leadec
Louisville, KY
09.2019 - 08.2021
- Upheld hygiene standards at Kentucky Ford Truck Plant to ensure a clean and safe working environment.
- Optimized waste management processes by collecting and compacting cardboard materials.
- Diagnosed and rectified cleanliness challenges to promote a healthier work environment.
- Maintained operational efficiency through rigorous cleanliness standards, effectively reducing downtime.
Security Officer
G4S Solutions USA
Indianapolis, IN
11.2018 - 09.2019
- Oversaw access control at high-value locations to ensure safety and security.
- Executed theft prevention strategies through comprehensive visual inspections and utilization of advanced equipment.
- Executed pre-screening of trucks for delivery and pick-up to optimize logistics operations.
- Compiled and analyzed daily shift reports to support informed decision-making in security operations.
Administrative Assistant
Foxconn Technology/CoWorx Staffing
Plainfield, IN
01.2015 - 11.2018
- Oversaw and optimized warehouse inventory management with precision and meticulous attention to detail.
- Executed precise data entry tasks, demonstrating exceptional administrative capabilities.
- Streamlined return processing of parts to inventory for cancelled orders.
- Assumed responsibility as inbound delivery scheduler, showcasing adaptability and collaboration skills.
Education
Bachelor of Arts - Music Industry Management
Wayne State University
Detroit, MI12.1991
Skills
- Proficient in Microsoft Office
- Procurement expertise
- Conflict resolution expertise
- Customer service specialist
- Skilled in written communication
- Strong verbal communication
- Teamwork orientation
- Decision-making
Timeline
Member Services/ Licensed Insurance Representative
Teleperformance USA
05.2022 - 12.2025
Security Officer
Allied Universal
08.2021 - 05.2022
Class I Industrial Cleaner
Harvard Maintenance, Inc/Formerly Leadec
09.2019 - 08.2021
Security Officer
G4S Solutions USA
11.2018 - 09.2019
Administrative Assistant
Foxconn Technology/CoWorx Staffing
01.2015 - 11.2018
Bachelor of Arts - Music Industry Management
Wayne State University