Lisa Duncan
Lakeland,FL
Summary
Proven track record in enhancing client satisfaction and streamlining office processes at Parallon Healthcare, showcasing expertise in Microsoft Excel and inter-department collaboration. Specializes in complaint resolution and project management, achieving significant improvements in workflow management and client services.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Service Manager
Parallon Healthcare
09.2001 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
Office Administrative Assistant
Mitchco International
05.2019 - 07.2021
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ10.2025
Skills
- Microsoft Outlook, Word, and Excel
- Client Services
- Inter-department collaboration
- Complaint resolution
- Work Prioritization
- Project Management
- Report Preparation
- Workflow Management
- Process improvement specialist
Certification
HFMA CRCR Certified
Cooking, Reading, Traveling
Cooking healthy recipes from scratch and having family and friends over to enjoy a delicious meal together brings me so much fulfillment in life. Reading...
Traveling experience the cuisine, history, market place and people in the towns, cities
Timeline
Office Administrative Assistant
Mitchco International
05.2019 - 07.2021
Client Service Manager
Parallon Healthcare
09.2001 - Current
Bachelor of Science - Health Administration
University of Phoenix
HFMA CRCR Certified
Similar Profiles
ERICA BRADLEYERICA BRADLEY
Financial Counselor at Parallon HealthcareFinancial Counselor at Parallon Healthcare
Tiffany FiskTiffany Fisk
Medicaid Eligibility Specialist at Parallon HealthcareMedicaid Eligibility Specialist at Parallon Healthcare
William OdomWilliam Odom
NET AR Analyst at Parallon HealthcareNET AR Analyst at Parallon Healthcare