LISA D. WALKER
Pine Beach,NJ
Summary
Dental office manager and receptionist with broad experience supporting front-office operations, scheduling, billing, and patient communication in busy dental practices. Uses Dentrix, SoftDent, and insurance portals to keep records accurate, resolve claim issues, manage predeterminations, and maintain efficient daily flow with clear, compassionate communication.
Overview
44
44
years of professional experience
Work History
Office Manager
Lakehurst Dental (Dr. Brian Klohn)
Lakehurst, NJ
01.2011 - 01.2025
- Supported daily front-office operations for high-volume dental practice to maintain smooth patient flow, accurate data entry, and compliance standards.
- Reviewed insurance coverage and co-insurance details, submitted predetermination requests, and collected patient balances to ensure accurate billing at time of service.
- Collaborated with dental insurance portals and representatives to resolve claim issues and facilitate patient access to available benefits.
- Acted as main contact between patients and clinical staff to explain treatment plans and financial responsibilities clearly and compassionately.
- Used Dentrix to assist with appointment scheduling, patient record updates, and treatment plan tracking.
- Ordered office supplies to ensure adequate inventory for daily operations. and tracked inventory needs.
Dental Receptionist
Lakehurst Dental (Dr. Brian Klohn)
Lakehurst, NJ
01.2001 - 01.2010
- Optimized the provider calendar by strategically scheduling treatments, cleanings, and emergency visits to maximize daily production while minimizing patient wait times.
- Managed multi-line phone system, greeted patients warmly, screened inquiries, and routed communications to ensure efficient patient flow.
- Collected and processed patient payments while balancing daily financial logs and maintaining accurate billing accounts to support financial integrity.
Continuing Care Coordinator
Dentistry With A Woman's Touch (Dr. Maria Swedberg, DDS)
Toms River, NJ
01.1996 - 01.2001
- Tracked continuing care intervals and managed patient communication logs using SoftDent software to enhance patient follow-up.
- Executed personal phone outreach to overdue patients, improving active patient retention and re-care appointment compliance.
- Audited patient recall lists and executed targeted outreach to sustain full hygiene department schedule.
Dental Assistant & Front Desk Liaison
Dr. Ronald Weinstein, Periodontist
Toms River, NJ
01.1981 - 01.1985
- Executed front-desk operations, including answering phones and scheduling appointments, while accurately calculating and collecting insurance co-payments to streamline patient flow.
- Provided hands-on chairside assisting for specialized periodontal procedures, ensuring patient comfort and safety.
- Prepared operatories and managed sterile procedure set-ups, ensuring readiness for specialized treatments and delivering clear post-operative instructions during patient dismissal.
Education
Business, Science, Mathematics, and Political Science
Ocean County College
Toms River, NJ01-1982
Skills
- Dental Software: Dentrix, SoftDent
- Insurance navigation
- Schedule optimization
- Post-operative instructions
Personal Information
Title: Dental Office Manager and Receptionist
INTERESTS & ACTIVITIES
Cooking, Biking, and Gardening
Timeline
Office Manager
Lakehurst Dental (Dr. Brian Klohn)
01.2011 - 01.2025
Dental Receptionist
Lakehurst Dental (Dr. Brian Klohn)
01.2001 - 01.2010
Continuing Care Coordinator
Dentistry With A Woman's Touch (Dr. Maria Swedberg, DDS)
01.1996 - 01.2001
Dental Assistant & Front Desk Liaison
Dr. Ronald Weinstein, Periodontist
01.1981 - 01.1985
Business, Science, Mathematics, and Political Science
Ocean County College