LISA EDWARDS
Jamaica,NY
Summary
A creative Insurance claims professional and computer technician with 10+ years of experience at servicing customers in insurance claims and real estate environments as an insurance claims representative and salesperson. Very skilled at supporting Multiple Windows environments as well as voice communication. Motivated professional offering Associates in Claims. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Level 2 Communications Support
Barclays
New York
11.2014 - Current
- Planning, installation, Maintenance, repair and programming of voice communication equipment
- Troubleshoot, repaired, and oversaw repairs of vendors’ services as well as inventory
- Maintenance of inventory, services, users’ services.
No Fault Arbitration Specialist
Country-Wide Insurance Company
New York
08.2012 - 03.2013
- Created analysis of No-Fault claims and their need for defense or settlement prior to arbitration hearing
- Coordinated bulk settlements with providers as a cost effective measure
- Secured releases from appropriate parties.
No Fault Claims Examiner
Hereford Insurance Company
New York
11.2010 - 04.2012
- Investigated, evaluated and terminated no-fault claims in commercial insurance for livery, limousines and taxis
- Regularly communicated with policy holders, agents, attorneys, account representatives and doctors in the processing of claims
- Complied with New York State Regulation 68 and all applicable case law.
Real Estate Sales Agent
Exit Realty
Jamaica
05.2005 - 03.2009
- Coordinated sales, rental and management of residential / commercial properties
- Set up advertisements and hosted open houses; scheduled showings and closings.
Claim Representative
State Farm Insurance
Lake Success
06.1994 - 03.2005
- Investigated, evaluated, and terminated claims through negotiation or denial for Property Damage and No-Fault claims
- Handled claims, suits and arbitration through contact with insured, claimants, witnesses and experts
- Set reserves and authorized payments within scope of authority
- Answered summons and complaints and forwarded to counsel for litigation
- Handled arbitration and conciliation for property damage and no fault claims to completion.
Education
Computer Technician Training -
Per Scholas Institute for Technology
01.2014
Associates in Claims -
Insurance Institute of America
12.2000
Associate’s Degree - Accounting
Queensborough Community College
01.1994
Skills
- Investigate, evaluate, and terminate claims by negotiation or denial for Property Damage and No-Fault claims
- Created analysis of No-Fault claims and their need for defense or settlement prior to arbitration hearing
- Collaborative Team Player
- Analytical and Methodical
- Problem-Solving
- Active Listening
- Policy understanding
- Documentation review
- Accident investigations
- Settlement determinations
- Coverage assessments
- Patient contact
- Documentation abilities
- Account management
- Excellent administrative abilities
- Collaborative relationships
- Insurance coverage verification
- Reporting skills
- Insurance industry experience
- Proficient in Microsoft suite
- Understanding of medical terms
- Excellent Communication
Certification
- Associates in Claims
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos
Timeline
Level 2 Communications Support
Barclays
11.2014 - Current
No Fault Arbitration Specialist
Country-Wide Insurance Company
08.2012 - 03.2013
No Fault Claims Examiner
Hereford Insurance Company
11.2010 - 04.2012
Real Estate Sales Agent
Exit Realty
05.2005 - 03.2009
Claim Representative
State Farm Insurance
06.1994 - 03.2005
Computer Technician Training -
Per Scholas Institute for Technology
Associates in Claims -
Insurance Institute of America
Associate’s Degree - Accounting
Queensborough Community College
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