Lisa Eisele
Cochran,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Owner
Iron Gate Farm, Llc
08.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Administrative Assistant
Bates & Williams, CPA
05.2006 - 06.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
Sales Associate
Wallpaper Windows & More
01.2000 - 12.2001
- Organized shelves of sample books to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Furnitureland South
06.1998 - 01.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Arts - Horsemanship
Virginia Intermont College
Bristol, VAHigh School Diploma -
North Forsyth High School
Winston-Salem, NCSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Scheduling
Timeline
Owner
Iron Gate Farm, Llc
08.2011 - Current
Administrative Assistant
Bates & Williams, CPA
05.2006 - 06.2016
Sales Associate
Wallpaper Windows & More
01.2000 - 12.2001
Customer Service Representative
Furnitureland South
06.1998 - 01.2000
Associate of Arts - Horsemanship
Virginia Intermont College
High School Diploma -
North Forsyth High School
Similar Profiles
Heather HughesHeather Hughes
General Manager at Iron Gate Properties LLCGeneral Manager at Iron Gate Properties LLC
Rebecca BlumeyerRebecca Blumeyer
Project Manager/Property Manager at Iron Gate Property Management, LLC.Project Manager/Property Manager at Iron Gate Property Management, LLC.
Deronica CraigDeronica Craig
Emergency Medical Technician at Iron Gate Fire DepartmentEmergency Medical Technician at Iron Gate Fire Department